Client Solutions Associate

Locations: Kuala Lumpur, Malaysia or Jakarta, Indonesia

About Us

Rezonate builds enterprise AI agents and intelligent workflows that transform how organizations operate. We help healthcare providers, insurers, enterprises, and public sector organizations automate complex processes using the latest advances in generative AI.

From AI-powered patient engagement and Voice AI to workflow automation and enterprise integrations, we deliver production-ready AI solutions that create measurable business impact.

Our team works across Southeast Asia and beyond, partnering with forward-thinking organizations to bring AI into everyday operations.

The Role

As a Client Solutions Project Manager, you'll coordinate the successful delivery of AI solutions for enterprise customers. Working closely with clients, Product, Engineering, and AI Delivery teams, you'll ensure projects stay on track from implementation through production, managing timelines, testing, change requests, support, and ongoing enhancements.

You'll be the central point of coordination across multiple workstreams, ensuring customer requests are prioritized, communicated, and delivered efficiently.

The Work

This person owns a portfolio of enterprise client accounts end to end, combining account management with hands-on delivery oversight. Day-to-day responsibilities include:

• Managing a book of enterprise accounts (contract renewals, upsells/cross-sells, QBRs, and CSAT surveys).
• Coordinating project delivery timelines, UAT sign-off, and go-live readiness for client implementations and change requests.
• Guiding clients on chatbot/conversation design and AI model training/tuning during implementation.
• Acting as the day-to-day escalation point for client issues, bugs, and support requests, working closely with engineering/delivery squads.
• Running operational tasks tied to specific platforms — e.g. Meta Business Portal / WhatsApp partner maintenance, VPN and server access provisioning, and client-facing documentation.
• Contributing to product roadmap and backlog discussions for the WhatsApp/WABA product line, including scoping enhancements and raising client-driven feature requests.

Requirements

• 3+ years in a client-facing project management, account management, or customer success role, ideally in SaaS or enterprise software delivery.
• Proven ability to manage multiple concurrent enterprise accounts and project timelines simultaneously.
• Comfortable working directly with technical teams to scope, test (UAT), and troubleshoot product issues without needing to write code.
• Strong stakeholder management and client relationship-building skills; able to run QBRs and renewal conversations independently.
• Experience with chatbot, conversational AI, or similar digital product implementations is a strong advantage.
• Organised, process-oriented, and comfortable documenting workflows and best practices for internal knowledge sharing

Nice to Have Subject Matter Expertise

The current scope of this role has a strong concentration in the WhatsApp Business API / Meta ecosystem. Candidates with the following background should be prioritised:

• Hands-on familiarity with WhatsApp Business API (WABA) — templates, messaging types, embedded signup, pricing/analytics, and Meta Business Manager administration.
• Experience with other messaging and communication platforms (e.g. SMS, web chat, social messaging, email, or enterprise communication channels) is highly advantageous, particularly where these platforms are integrated into customer engagement or conversational workflows.
• Working knowledge of API-based integrations (e.g. reviewing API documentation, coordinating integration testing with client IT teams) — does not need to code, but must be technically conversant.
• Exposure to conversational AI / GenAI or voice AI products is a plus and would round out the team's current coverage.
• Healthcare, insurance, or public-sector client experience is a plus given the current account portfolio (e.g. healthcare providers, insurance, statutory boards)

Why Join Us

• Work with leading global organizations at the cutting edge of AI.
• Ship solutions that go live fast and deliver measurable business impact.
• Collaborate with a team of passionate AI innovators across Singapore, US, and Australia.
• Flexible work arrangements and competitive compensation.
• Be part of redefining how healthcare and enterprises around the world engage people—making experiences more efficient and empathetic.

Join us in shaping the future of applied AI.