Business Analyst Intern
Location: Singapore
The Role
As a Business Analyst Intern, you will help turn real healthcare and enterprise problems into deployable AI solutions. You sit at the intersection of business, operations, and AI delivery. Your work directly shapes how KeyReply’s AI agents are designed, scoped, and measured in production environments.
You will bridge engineering and client needs, to ensure every AI workflow is commercially sound, operationally viable, and compliant with healthcare standards.
Responsibilities
- Analyze client workflows such as call center operations, patient triage, billing, and claims to identify AI automation opportunities.
- Document current and future workflows using simple flowcharts or diagrams.
- Gather and document business requirements with stakeholders, aligned to goals like reducing AHT, improving deflection, or increasing appointment rates.
- Support definition of intents, success criteria, edge cases, and escalation flows in collaboration with AI Engineers.
- Analyze conversation logs and operational data using Excel or SQL.
- Assist with User Acceptance Testing to ensure AI agents meet business logic and compliance requirements.
What You Will Learn
- How AI products are scoped, priced, and measured in real healthcare deployments.
- How to think in agentic workflows rather than static software requirements.
- How business decisions shape AI system design and risk management.
What We Look For
- Demonstrate strong academic excellence (Minimal GPA: 4.0/5 or 3.4/4)
- Strong analytical and structured thinking
- Comfort working with ambiguity and evolving requirements.
- Clear written and verbal communication with both technical and non-technical stakeholders.
- Background in Business Analytics, Information Systems, Operations, or a related discipline.
About the Company
KeyReply Pte Ltd
KeyReply is a leading provider of enterprise-grade AI orchestration solutions for healthcare. Headquartered in Singapore and expanding globally, we empower healthcare systems, insurers, and enterprises to deliver better patient and employee experiences through generative AI, voice automation, and workflow orchestration.
Our low/no-code platform enables rapid development and deployment of AI-driven solutions across over 120 languages, cutting project timelines by up to 90%. We are trusted by two-thirds of Singapore’s public healthcare institutions and leading regional health systems, with proven deployments across care navigation, patient engagement, clinical operations, and administrative services.
As a Microsoft partner and a WhatsApp Global Business Solution Provider, KeyReply integrates seamlessly into enterprise ecosystems, meeting the highest standards of compliance (SOC 2 Type II, HIPAA). Our AI technology has been recognized by Gartner as a Cool Vendor for its leadership in multilingual and healthcare applications.
Key use cases include:
- AI-powered patient intake and triage.
- Voice AI for appointment scheduling, reminders, and contact centers.
- Automated post-discharge follow-ups and chronic care management.
- Intelligent workflows for insurance claims, billing, and IT support.
With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.