Location: Singapore - onsite
Reports to: CEO
Job Type: Full Time
About Us
KeyReply is a healthcare AI operating system accredited by Singapore’s Ministry of Health and trusted by 60% of public hospitals. Our low/no-code platform helps healthcare teams build and deploy safe, governed AI solutions up to 90% faster, with strong guardrails for reliability and responsible AI.
We support over 400,000 patient interactions each month across voice and digital channels. Working closely with partners like Microsoft and Meta, KeyReply is deployed in 10+ countries across Southeast Asia, the US, Australia, and Latin America, helping healthcare systems scale personalized support with confidence.
The Role
As a Talent and HR Operations Lead, you own and lead the people function across the organization, covering both hands-on HR operations and strategic talent initiatives. You act as a trusted partner to leadership and employees, ensuring people practices support business growth while delivering a strong employee experience.
You sit at the intersection of operations, talent, and strategy, building scalable HR foundations while shaping compensation, performance, and talent management frameworks for the organization.
Responsibilities
HR Operations and Employee Lifecycle
- Own end to end HR operations, including onboarding, offboarding, probation management, employee documentation, and HR policies
- Ensure a smooth and consistent employee experience across the full employee lifecycle
- Maintain accurate employee records and ensure compliance with local labor regulations
- Serve as the main point of contact for employee HR related matters and queries
- Partner with finance and leadership on payroll inputs and employment related administration
Talent Acquisition
- Lead end to end recruitment across all functions and seniority levels
- Partner with hiring managers to define role requirements, hiring plans, and timelines
- Manage job postings, candidate screening, interviews, offers, and onboarding coordination
- Continuously improve recruitment processes, employer branding, and candidate experience
Talent Management and Performance
- Design and manage performance review cycles, goal setting, and appraisal processes
- Support managers in performance management, feedback, and development conversations
- Partner with leadership to identify high potential talent, development needs, and succession plans
Compensation and People Strategy
- Lead compensation reviews, salary benchmarking, and annual increment exercises
- Support the design and review of compensation structures, incentives, and rewards frameworks
- Provide people insights, data, and recommendations to support leadership decision making
- Contribute to broader people strategy initiatives aligned with company growth and culture
Strategic Partnership
- Act as a trusted HR partner to leaders and managers across the organization
- Balance business priorities with employee engagement, well-being, and culture
- Support organizational change, growth, and workforce planning initiatives
Requirements
- Bachelor’s degree in Human Resources, Business, Psychology, or a related field
- 8+ years of experience in HR operations, recruitment, and talent management
- Proven experience owning end to end employee lifecycle and hiring processes
- Experience in being the sole point of contact for HR in regional and/or start-up environments
- Strong understanding of compensation, performance management, and HR best practices
- Ability to operate both strategically and hands-on in a growing organization
- Excellent communication and stakeholder management skills
- Strong problem-solving skills with a practical, people-first mindset
- Comfortable working in fast paced, high-growth environments
Why Join Us
- People Impact: Shape the employee experience and talent strategy of a growing organization.
- Ownership: Own the people function end to end, from operations to strategy.
- Growth Environment: Build scalable HR foundations in a high-growth company.
- Leadership Exposure: Partner closely with senior leadership on people decisions.
- Meaningful Work: Help build a strong, engaged, and high-performing team.
About the Company
KeyReply Pte Ltd
KeyReply is a leading provider of enterprise-grade AI orchestration solutions for healthcare. Headquartered in Singapore and expanding globally, we empower healthcare systems, insurers, and enterprises to deliver better patient and employee experiences through generative AI, voice automation, and workflow orchestration.
Our low/no-code platform enables rapid development and deployment of AI-driven solutions across over 120 languages, cutting project timelines by up to 90%. We are trusted by two-thirds of Singapore’s public healthcare institutions and leading regional health systems, with proven deployments across care navigation, patient engagement, clinical operations, and administrative services.
As a Microsoft partner and a WhatsApp Global Business Solution Provider, KeyReply integrates seamlessly into enterprise ecosystems, meeting the highest standards of compliance (SOC 2 Type II, HIPAA). Our AI technology has been recognized by Gartner as a Cool Vendor for its leadership in multilingual and healthcare applications.
Key use cases include:
- AI-powered patient intake and triage.
- Voice AI for appointment scheduling, reminders, and contact centers.
- Automated post-discharge follow-ups and chronic care management.
- Intelligent workflows for insurance claims, billing, and IT support.
With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.