Key Account Lead - SaaS (MedTech)

Location: Singapore. Hybrid

Reports to: CEO

Job Type: Full Time

About Us

KeyReply is a healthcare AI operating system accredited by Singapore’s Ministry of Health and trusted by 60% of public hospitals. Our low/no-code platform helps healthcare teams build and deploy safe, governed AI solutions up to 90% faster, with strong guardrails for reliability and responsible AI.

We support over 400,000 patient interactions each month across voice and digital channels. Working closely with partners like Microsoft and Meta, KeyReply is deployed in 10+ countries across Southeast Asia, the US, Australia, and Latin America, helping healthcare systems scale personalized support with confidence.

The Role

As a Key Account Lead, you own and grow strategic relationships across the medical and healthcare ecosystem in Asia, APAC and the United States. You act as a trusted advisor to enterprise clients, ensuring our SaaS solutions align with their business goals while driving expansion revenue through upsell and cross-sell initiatives.

You sit at the intersection of customer success, sales, and product, helping clients maximize value while shaping long-term partnerships in the MedTech space.

Responsibilities

Client Relationship Management

• Build and maintain strong, long-term relationships with key clients across the healthcare ecosystem in Asia,APAC and the United States.
• Understand client objectives and deliver customized SaaS solutions aligned with business goals.
• Serve as the main point of contact for accounts, managing inquiries, escalations, and proactive support.
• Conduct regular business reviews, gather feedback, and monitor customer satisfaction.
• Identify risks and opportunities to improve retention, engagement, and long-term value.

Revenue Growth

• Drive account expansion through upselling and cross-selling SaaS products and services.
• Identify growth opportunities within strategic accounts and collaborate with sales and marketing teams to execute them.
• Own revenue targets, renewals, and key performance metrics for assigned accounts.
• Forecast pipeline and account health accurately.

Strategic Planning

• Develop and execute strategic account plans to strengthen partnerships and maximize impact.
• Partner with internal teams such as product, engineering, and marketing to align solutions to client needs.
• Stay current on MedTech, SaaS, and competitive trends to contribute insights into product and go-to-market strategy.
• Represent the voice of the customer internally to influence roadmap priorities.

Requirements

• Bachelor’s degree in Business, Marketing, Life Sciences, or a related field.
• 3 to 6+ years of experience in Key Account Management, Customer Success, or Enterprise Sales within SaaS, MedTech, or B2B technology.
• Proven track record of managing strategic accounts and driving revenue growth.
• Strong understanding of SaaS platforms and enterprise solution selling.
• Excellent communication and presentation skills with both technical and non-technical stakeholders.
• Ability to translate complex technology into clear business value.
• Strong strategic planning, negotiation, and problem-solving skills.
• Data-driven mindset with experience analyzing account performance and trends.
• Comfortable working in fast-paced, high-growth environments.
• Fluency in English required; additional Asian language skills are a plus.
• Willingness to travel across the region when required.

Why Join Us

• Regional Impact: Work with leading healthcare organizations across Asia Pacific and the United States.
• Growth Environment: Join a scaling SaaS business at the intersection of healthcare and technology.
• Career Acceleration: Own strategic accounts and contribute directly to company growth.
• Collaborative Culture: Work closely with product, engineering, and leadership teams.
• Meaningful Mission: Help modernize healthcare delivery through technology and innovation.