Location: Singapore / Hybrid
Reports to: Principal Scientist
Job Type: Full Time
About Us
KeyReply is a healthcare AI operating system accredited by Singapore’s Ministry of Health and trusted by 60% of public hospitals. Our low/no-code platform helps healthcare teams build and deploy safe, governed AI solutions up to 90% faster, with strong guardrails for reliability and responsible AI.
We support over 400,000 patient interactions each month across voice and digital channels. Working closely with partners like Microsoft and Meta, KeyReply is deployed in 10+ countries across Southeast Asia, the US, Australia, and Latin America, helping healthcare systems scale personalized support with confidence.
The Role
This role shapes how humans experience AI. As a Product Designer, you design intuitive interfaces and conversational experiences that help users trust and collaborate with AI agents in high-stakes healthcare settings. You bring a product mindset to ensure designs are usable, safe, and compliant.
Responsibilities
- User & Business Understanding: Conduct usability testing, interviews, and feedback sessions with patients, clinicians, and enterprise users to identify friction points and design requirements.
- Experience Design: Design goal-oriented conversation flows and UI patterns that clearly communicate AI actions, confidence levels, and uncertainty; create dashboards to visualize AI performance and outcomes.
- Design-to-Build Handoff: Translate design decisions into clear, practical specifications for engineers, ensuring alignment between UX intent and technical implementation.
- Quality & Safety: Define UX standards that minimize user confusion, support safe decision-making, and ensure rapid prototypes meet usability and experience expectations.
Requirements
- 1 to 3 years of experience in UI/UX, interaction design, or product design, preferably in B2B SaaS, healthcare, or AI-driven products.
- Bachelor’s degree in HCI, Interaction Design, Product Design, or a related field from a top-tier institution.
- Strong portfolio demonstrating UI, UX, or conversational design work.
- Proficiency in English and Mandarin to support regional collaboration and technical discussions.
Why Join Us
- Global Impact: Contribute to a global mission by building technology used across the US, UK, China, and APAC.
- Comprehensive Benefits: Attractive salary package and premium health and group medical insurance, GP coverage, and long service awards.
- Meaningful Work: Build systems that power enterprise automation and enhance patient safety for millions of users worldwide.
- Global Exposure: Collaborate with partners such as Microsoft and support clients across multiple time zones.
About the Company
KeyReply Pte Ltd
KeyReply is a leading provider of enterprise-grade AI orchestration solutions for healthcare. Headquartered in Singapore and expanding globally, we empower healthcare systems, insurers, and enterprises to deliver better patient and employee experiences through generative AI, voice automation, and workflow orchestration.
Our low/no-code platform enables rapid development and deployment of AI-driven solutions across over 120 languages, cutting project timelines by up to 90%. We are trusted by two-thirds of Singapore’s public healthcare institutions and leading regional health systems, with proven deployments across care navigation, patient engagement, clinical operations, and administrative services.
As a Microsoft partner and a WhatsApp Global Business Solution Provider, KeyReply integrates seamlessly into enterprise ecosystems, meeting the highest standards of compliance (SOC 2 Type II, HIPAA). Our AI technology has been recognized by Gartner as a Cool Vendor for its leadership in multilingual and healthcare applications.
Key use cases include:
- AI-powered patient intake and triage.
- Voice AI for appointment scheduling, reminders, and contact centers.
- Automated post-discharge follow-ups and chronic care management.
- Intelligent workflows for insurance claims, billing, and IT support.
With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.