Location: Singapore / Hybrid
Reports to: Principal Scientist
Job Type: Full Time
About Us
KeyReply is a healthcare AI operating system accredited by Singapore’s Ministry of Health and trusted by 60% of public hospitals. Our low/no-code platform helps healthcare teams build and deploy safe, governed AI solutions up to 90% faster, with strong guardrails for reliability and responsible AI.
We support over 400,000 patient interactions each month across voice and digital channels. Working closely with partners like Microsoft and Meta, KeyReply is deployed in 10+ countries across Southeast Asia, the US, Australia, and Latin America, helping healthcare systems scale personalized support with confidence.
The Role
As a Business Analyst, you sit at the intersection of business, operations, and AI delivery. You translate real-world workflows into scalable, agentic AI solutions, bridging research, engineering, and client needs. Your work directly shapes how AI agents are scoped, validated, and deployed in healthcare and enterprise environments.
Responsibilities
- Business Discovery: Analyze client workflows such as call centers, patient triage, and billing to identify automation opportunities and define clear business requirements.
- Solution Design: Translate business needs into agentic workflows using flowcharts, defining intents, success metrics, edge cases, and handoff logic.
- Delivery Collaboration: Work closely with AI engineers and data scientists to provide functional specifications, support UAT, and ensure solutions meet business logic and healthcare compliance standards.
- Insight & Evaluation: Review chat logs and operational data to identify usage patterns, gaps, and improvement opportunities, and translate insights into actionable recommendations.
Requirements
- 1 to 3 years of experience in business analysis, consulting, or operations, preferably in high-growth tech, SaaS, or AI startups.
- Bachelor’s degree or above from a top-tier or globally recognized institution.
- Strong analytical and structured thinking, with comfort working in ambiguous problem spaces.
- Proficiency in English and Mandarin for cross-functional and regional collaboration.
- Familiarity with SQL, Excel, or basic data analysis tools is a plus.
Why Join Us
- Global Impact: Contribute to a global mission by building technology used across the US, UK, China, and APAC.
- Comprehensive Benefits: Attractive salary package and premium health and group medical insurance, GP coverage, and long service awards.
- Meaningful Work: Build systems that power enterprise automation and enhance patient safety for millions of users worldwide.
- Global Exposure: Collaborate with partners such as Microsoft and support clients across multiple time zones.
About the Company
KeyReply Pte Ltd
KeyReply is a leading provider of enterprise-grade AI orchestration solutions for healthcare. Headquartered in Singapore and expanding globally, we empower healthcare systems, insurers, and enterprises to deliver better patient and employee experiences through generative AI, voice automation, and workflow orchestration.
Our low/no-code platform enables rapid development and deployment of AI-driven solutions across over 120 languages, cutting project timelines by up to 90%. We are trusted by two-thirds of Singapore’s public healthcare institutions and leading regional health systems, with proven deployments across care navigation, patient engagement, clinical operations, and administrative services.
As a Microsoft partner and a WhatsApp Global Business Solution Provider, KeyReply integrates seamlessly into enterprise ecosystems, meeting the highest standards of compliance (SOC 2 Type II, HIPAA). Our AI technology has been recognized by Gartner as a Cool Vendor for its leadership in multilingual and healthcare applications.
Key use cases include:
- AI-powered patient intake and triage.
- Voice AI for appointment scheduling, reminders, and contact centers.
- Automated post-discharge follow-ups and chronic care management.
- Intelligent workflows for insurance claims, billing, and IT support.
With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care.