AI Client Solutions Associate

Locations: Australia, United States and Singapore.

About Us

At KeyReply, we're at the forefront of generative AI innovation, creating AI agents and agentic workflows that deliver tangible business value. We work with leading organizations in Singapore and Southeast Asia, and are expanding rapidly into overseas markets including the US, Australia, UK, and in LATAM. Our solutions help transform how healthcare providers, insurers, and enterprises operate—impacting millions of patients and employees globally.

Key use cases include:

• AI-powered patient intake and triage.

• Voice AI for appointment scheduling, reminders, and contact centers.

• Automated post-discharge follow-ups and chronic care management.

• Intelligent workflows for insurance claims, billing, and IT support.

With a strong track record, KeyReply combines deep industry expertise with cutting-edge AI to help organizations scale automation responsibly and securely — improving outcomes, reducing costs, and enabling clinicians and staff to focus on what matters most: delivering care

The Role

As an AI Client Solutions Associate, you’ll be hands-on in implementing sophisticated AI solutions that solve real-world challenges. This is a delivery-focused role where you’ll partner with enterprise clients, understand their business processes, design agentic workflows, and integrate AI into live production systems.

You’ll operate at the intersection of business analysis, solution delivery, and AI building. We’ll train you in prompt engineering and agent design, but success depends on your willingness to learn, unlearn, and relearn continuously.

What You'll Do

• Partner with enterprise clients to uncover high-impact AI opportunities and define success metrics.
• Design and implement AI agents and workflows using frontier LLMs on KeyReply’s low/no-code platform.
• Lead proof-of-concepts and scale pilots to production, running requirements, backlog, sprints, UAT, and go-lives.
• Integrate with enterprise systems (EHR/EMR, CRM, ITSM, WhatsApp/Teams, etc.), collaborating with engineers to identify which APIs belong in which workflows (you don’t need to code).
• Educate clients on emerging AI capabilities and establish safe and effective best practices.
• Monitor and optimize live solutions against business KPIs, iterating to maximize outcomes.
• Document processes, runbooks, and reusable playbooks to accelerate future deployments.

Who You Are

• Fearless Explorer: You dive into new technologies, test things, and learn quickly.
• Problem Definer: You cut through noise to identify the root business problem.
• Rapid Adapter: You can pick up new tools and apply them meaningfully.
• Business Translator: You bridge technical capabilities with business outcomes.
• Experimental Thinker: You see failures as lessons and iterate fast.
• Curious Investigator: You ask questions that uncover hidden patterns and insights.
• Growth-Driven: You’re excited to keep learning, unlearning, and relearning as the AI field evolves.

Requirements

• 2–5 years of experience in project implementation, solution delivery, business analysis, or software rollout in enterprise environments.
• Experience in requirements writing, user stories, and acceptance criteria.
• Familiarity with mapping workflow.
• Comfortable with systems integration basics (no coding required): you know how to identify which APIs belong in which workflows and can work with engineers to get flows running.
• Strong communication skills to align technical and business stakeholders.
• Bachelor’s degree or equivalent practical experience.

Nice to Have

• Exposure to AI platforms such as Azure AI Foundry, Amazon Bedrock, Google Vertex AI, AgentSpace—even if just self-learning or personal projects.
• Familiarity with LLM concepts like prompting, grounding, evaluation, MCP, and A2A.
• Familiarity with voice AI.
• Experience with healthcare workflows or enterprise systems (Salesforce, Microsoft Dynamics, Epic, AthenaOne, Cerner, Cisco, Genesys, contact center platforms, etc.).
• Background in consulting or client-facing delivery roles.

Why Join Us

• Work with leading global organizations at the cutting edge of AI.
• Ship solutions that go live fast and deliver measurable business impact.
• Collaborate with a team of passionate AI innovators across Singapore, US, and Australia.
• Flexible work arrangements and competitive compensation.
• Clear growth path towards AI Solutions Architect, Customer Success or Delivery Lead roles.
• Be part of redefining how healthcare and enterprises around the world engage people—making experiences more efficient and empathetic.

Join us in shaping the future of applied AI.