Be Our Collection Manager
Lead our Collections Operations, driving end-to-end debt recovery with efficiency and compliance. You’ll develop strategies, negotiate payment plans, and mentor a high-performing team while collaborating across departments to achieve top recovery rates. Bring your expertise in collections, compliance, and customer relations to make a meaningful impact.
Who Are We?
CompAsia is a digital and technology company that provides end-to-end solutions for certified pre-owned devices focusing on the mobile phone life-cycle value chain. Our focus is on delivering a mobile phone lifecycle experience not limited to Trading, Financing and Insurance.
What Role Will You Play in Shaping CompAsia's Future?
- Oversee Collections Operations: Manage the end-to-end collections process, from identifying delinquent accounts to resolution, ensuring efficiency and effectiveness in recovering debts.
- Develop Collection Strategies: Create and implement strategies to enhance debt recovery rates, including setting performance targets for the collection team.
- Negotiate Payment Terms: Engage with debtors to negotiate payment plans or settlements, balancing the need for recovery with maintaining positive customer relationships.
- Policy Implementation: Develop, update, and enforce collections policies and procedures to ensure compliance with state and federal regulations regarding debt collection practices.
- Team Management: Lead and mentor the collections team, providing training and support to improve their performance and motivation towards achieving departmental goals.
- Reporting and Analysis: Prepare detailed reports on collection activities and performance metrics, analyzing data to inform strategic decisions and identify areas for improvement.
- Collaboration with Other Departments: Work closely with finance, legal, and customer service teams to address issues related to collections and ensure a cohesive approach to debt recovery.
- Compliance Monitoring: Stay informed about changes in debt collection laws and regulations, ensuring that all practices adhere to legal standards.
- Customer Relationship Management: Foster strong relationships with clients to enhance recovery efforts while maintaining a positive company image.
What Qualifications and Experience Will You Bring to Excel in This Role?
- Educational Background: A Bachelor’s degree in finance, accounting, business administration, or a related field is typically required.
- Experience: A minimum of 3–5 years of experience in collections management or a similar role within the financial services industry.
- Technical Skills: Proficiency in accounting software and advanced knowledge of Microsoft Excel for data analysis and reporting.
- Analytical Skills: Strong analytical abilities to assess collection performance metrics and develop actionable insights.
- Leadership Abilities: Excellent leadership skills to effectively manage a team, fostering an environment of collaboration and high performance.
- Communication Skills: Outstanding verbal and written communication skills necessary for negotiations and reporting.
- Attention to Detail: High level of accuracy in record-keeping and reporting to ensure compliance and operational efficiency.
- Problem-Solving Skills: Ability to identify issues within the collections process and implement effective solutions quickly.
- Time Management: Strong organizational skills with the ability to manage multiple tasks under tight deadlines while maintaining quality standards.