Role Overview

The Business Operations Manager is responsible to support the Country Manager/ Regional Managing Director in driving operational excellence and ensuring seamless coordination across business activities.

This role is critical in enabling leadership effectiveness through structured operational support, communication management, and cross-functional alignment, particularly in a multilingual and dynamic environment.

Key Responsibilities

Business Development & Sales Strategy

• Develop and execute business development strategies to achieve monthly, quarterly, and annual revenue goals.
• Identify new business opportunities, emerging markets, and client acquisition channels.
• Build and maintain relationships with retail and institutional clients, Introducing Brokers (IBs), Affiliates, Money Managers, and strategic partners.
• Drive net deposits, trading volume, account activations, and client retention initiatives.
• Analyze market trends, competitor activities, and industry developments to identify growth opportunities.

Team Leadership & Management

• Lead, mentor, and manage a team of Business Development Managers/Executives.
• Set clear KPIs and sales targets for team members.
• Conduct regular coaching, performance reviews, and development plans.
• Monitor team productivity and ensure achievement of sales objectives.
• Foster a high-performance and results-driven culture.

Client Acquisition & Relationship Management

• Generate and qualify leads through networking, referrals, events, and digital channels.
• Develop long-term relationships with high-value clients and partners.
• Conduct business presentations, product demonstrations, and sales negotiations.
• Attend industry events, expos, seminars, and networking sessions to promote the company's services.
• Resolve escalated client concerns and coordinate with relevant departments for timely solutions.

Partnership Development

• Recruit and onboard Introducing Brokers (IBs), Affiliates, and strategic partners.
• Negotiate partnership agreements and commission structures.
• Support partners with marketing initiatives, training, and business growth strategies.
• Monitor partner performance and optimize revenue opportunities.

Performance Monitoring & Reporting

• Track sales performance metrics, conversion rates, deposits, and trading activities.
• Prepare regular reports for the Head of Operations/Country Manager.
• Provide market intelligence and business forecasts.
• Recommend strategic improvements based on performance data and market analysis.

Compliance & Risk Management

• Ensure all sales and business development activities comply with regulatory requirements and company policies.
• Promote ethical sales practices and maintain high professional standards.
• Work closely with Compliance and Operations teams to ensure smooth client onboarding and KYC processes.

Requirements

Education & Experience

• Bachelor's Degree in Business Administration, Finance, Economics, Marketing, or related field.
• Professional certifications related to Financial Markets, Forex, or Sales are an advantage.
• Minimum 5–8 years of experience in Business Development, Sales, or Relationship Management within the Forex, CFD, Financial Services, or Online Trading industry.
• At least 2–3 years of leadership or team management experience.
• Proven track record in client acquisition, revenue generation, and partnership development.
• Established network of Introducing Brokers (IBs), Affiliates, or high-net-worth clients is highly preferred.

Skills & Competencies

• Strong knowledge of Forex, CFDs, and financial markets.
• Proven business development and sales track record.
• Effective leadership and team management skills.
• Strong client, IB, and partner relationship management.
• Excellent communication and negotiation abilities.
• Strategic thinking with strong analytical skills.
• Results-driven with a solid understanding of compliance requirements.