Role: Customer Service Executive, Malaysia
Location: Kuala Lumpur, Malaysia (onsite)
Key Responsibilities:
- As our Customer Support Executive, you’ll play a key role in delivering top-notch support experiences to our users across multiple channels. Your daily responsibilities will include:
- Responding to live chat inquiries with speed, clarity, and empathy
- Handling email support tickets, from simple questions to complex requests
- Managing KYC (Know Your Customer) verifications for new user registrations
- Ensuring all submitted documentation is accurate and compliant
- Providing clear updates on account status or verification issues
- Preparing and submitting daily support and KYC reports to your team lead
- Logging all customer interactions and feedback into our CRM
- Collaborating with internal departments to escalate and resolve issues
Requirements
- Fluent in English and Bahasa Malaysia (spoken and written)
- Additional language is a plus
- Comfortable handling both chat and email communication channels
- Detail-oriented and quick to learn support systems and procedures
- Fresh graduates are welcome, full training will be provided
- Understands or is open to learning KYC / verification processes
- Comfortable using spreadsheets or reporting tools for daily reporting
- Calm under pressure and able to multitask efficiently
- Strong communication and people skills
- Willing and able to work 24/7 rotational shifts, including weekends and public holidays, as required.
What You’ll Get:
- Comprehensive training in customer support tools, KYC, and fintech fundamentals
- Competitive entry-level salary with achievable KPI targets
- Shift allowance provided
- Convenient office location near MRT station
- Daily meal provided
- Office café available for your daily convenience
- Fast-track career progression — we prioritize internal growth
- A fun, inclusive, and collaborative team environment
- Hands-on experience in the fast-growing fintech industry