What You’ll Do:
- As our Junior Customer Support Executive, you’ll play a key role in delivering top-notch support experiences to our users across multiple channels. Your daily responsibilities will include:
- Responding to live chat inquiries with speed, clarity, and empathy
- Handling email support tickets, from simple questions to complex requests
- Managing KYC (Know Your Customer) verifications for new user registrations
- Ensuring all submitted documentation is accurate and compliant
- Providing clear updates on account status or verification issues
- Preparing and submitting daily support and KYC reports to your team lead
- Logging all customer interactions and feedback into our CRM
- Collaborating with internal departments to escalate and resolve issues
Who We’re Looking For:
- Fluent in English and Arabic, both spoken and written
- Comfortable handling customer interactions via chat and email
- Detail-oriented with the ability to quickly learn new systems, tools, and procedures
- Fresh graduates are encouraged to apply; comprehensive training will be provided
- Knowledge of KYC and verification processes is an advantage, or willingness to learn
- Proficient in using spreadsheets and reporting tools for daily operational reporting
- Able to remain calm under pressure and manage multiple tasks effectively
- Strong communication and interpersonal skills
- Willing to work on a 24/7 rotational shift schedule, including weekends and public holidays as required
What You’ll Get:
- Full training on customer support tools, KYC, and fintech fundamentals
- Competitive entry-level salary (country-specific)
- Fast-track career growth, we strongly promote from within
- A fun, inclusive, and collaborative team culture
- Real hands-on experience in the fast-growing fintech industry