Account Manager, Indonesia
Location: Indonesia (Remote)
We are seeking a results-driven Account Manager to join our dynamic team. This role is responsible for engaging, activating/reactivating, and converting leads into active traders, while building long-term relationships to maximize client lifetime value.
The ideal candidate has strong sales acumen, client relationship skills, and a good understanding of financial markets, particularly Forex and CFDs.
Responsibilities
- Serve as main point of contact in all matters related to client concerns and needs.
- Build and strengthen client relationships to achieve long-term partnerships.
- Monitor client activity and proactively contact existing leads via phone, email, and messaging platforms.
- Drive lead-to-deposit conversions by effectively communicating value propositions.
- Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients.
- Ensure all client interactions are compliant with regulatory requirements.
- Generate progress reports for clients and senior leaders within the organization.
Requirements
- Proven experience as an Account Manager or similar role.
- Strong communication and interpersonal skills.
- Ability to manage multiple projects and clients simultaneously.
- Excellent organizational skills and attention to detail.
- Familiarity with CRM software and MS Office.
- Problem-solving skills and a customer-oriented mindset.
- Native/Business language proficiency of the market supported