We are looking for a service-oriented and detail-driven Visa Officer to support the processing and administration of international student visa applications. The role involves liaising with relevant authorities, verifying supporting documents, maintaining accurate student records, and providing timely visa guidance and administrative support to ensure compliance with Malaysian immigration requirements and institutional policies.
Key Responsibilities:
- Assist in the daily operations of the Visa Office, ensuring visa-related processes are managed efficiently and in accordance with institutional and regulatory requirements.
- Provide accurate advice, guidance, and responses to visa-related enquiries from students and staff in a professional and timely manner.
- Maintain effective and timely communication with students, staff, government authorities, and other relevant stakeholders regarding visa matters and related issues.
- Ensure all email enquiries and requests are responded to within the established Service Level Agreement (SLA) and service standards.
- Update and maintain student records in the Customer Service (CS) system.
- Manage and maintain student files and documentation accurately.
- Provide front counter services and assist with visa-related enquiries.
- Prepare invoices, supporting documents, reports, and other administrative materials as required.
- Provide basic counselling and guidance on visa matters, including explaining requirements, identifying potential issues, and recommending appropriate solutions to students.
- Ensure all visa applications, records, and supporting documents are maintained accurately, confidentially, and in compliance with relevant regulations and institutional policies.
Job Requirements:
- Bachelor’s degree in business administration, Communications, or a related field. Candidates with a Diploma and relevant working experience may also be considered.
- Well-versed in Education Malaysia Global Services (EMGS) and Malaysian Immigration processes.
- Strong customer service orientation with excellent interpersonal and communication skills.
- Good understanding of Student Pass applications, immigration procedures, regulations, and compliance requirements.
- At least 3 years in a similar or related role. Experience in handling international student visa applications and related documentation is an added advantage.
- Good verbal and written communication skills in both English and Bahasa Malaysia.
- Fluent in Mandarin (spoken) to support Mandarin-speaking students and parents.