Customer Success Intern

CUSTOMER SUCCESS TEAM
Malaysia

Internship


Key Responsibilities:

  • Assist in responding to customer inquiries and resolving issues via WhatsApp, email, phone calls, and ticketing systems under supervision.
  • Provide customers with accurate information about products, services, and policies.
  • Support customers with system queries, troubleshooting, and service requests.
  • Document customer interactions in the ticketing system.
  • Collaborate with the team to escalate complex issues and ensure timely resolutions.
  • Maintain a professional and positive attitude while engaging with customers.

Requirements:

  • Currently pursuing or recently completed a degree in a relevant field (e.g., Business, Communications, or related areas).
  • Strong verbal and written communication skills.
  • Good problem-solving abilities and attention to detail.
  • Ability to multitask and work in a fast-paced environment.
  • A customer-oriented mindset with a willingness to learn and deliver quality service.
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About the Company

TRB Ventures Sdn Bhd (MHUB)