Key Responsibilities:
- Assist in responding to customer inquiries and resolving issues via WhatsApp, email, phone calls, and ticketing systems under supervision.
- Provide customers with accurate information about products, services, and policies.
- Support customers with system queries, troubleshooting, and service requests.
- Document customer interactions in the ticketing system.
- Collaborate with the team to escalate complex issues and ensure timely resolutions.
- Maintain a professional and positive attitude while engaging with customers.
Requirements:
- Currently pursuing or recently completed a degree in a relevant field (e.g., Business, Communications, or related areas).
- Strong verbal and written communication skills.
- Good problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- A customer-oriented mindset with a willingness to learn and deliver quality service.