Solution Consultant

ONBOARDING TEAM
Malaysia

Mid Senior level


About Us:

Do you thrive on building strong client relationships and developing innovative solutions? Are you passionate about the property management industry and possess a knack for translating complex needs into practical solutions? If so, then this Senior Solution Consultant role might be the perfect fit for you!

About the Role:

In this exciting role, you will play a pivotal role in helping us deliver exceptional property management solutions to our clients. You will be the bridge between our clients and our internal teams, ensuring a smooth and successful experience throughout the entire solution lifecycle. In return, you will be able to learn business acumen specifically in property development & management industry, opportunity to be solution champion giving public talks to interested parties.

Responsibilities:

  • Client Engagement and Relationship Management:
    • Develop and maintain strong relationships with clients, actively listening to understand their unique needs and challenges.
    • Serve as the primary point of contact, addressing client inquiries and concerns related to our property management solutions.
    • Collaborate with clients to identify opportunities for improvement and recommend tailored solutions that optimize their operations.
    • Work closely with clients to gather detailed specifications and translate them into actionable plans.
  • Pre-Sales Support:
    • Partner with the sales team to present and demonstrate the capabilities of our property management solutions to potential clients.
    • Leverage your technical knowledge to provide valuable insights during sales presentations and proposal development.
  • Implementation, Integration and support:
    • Oversee the implementation process within the projected timeline, ensuring seamless integration of our solutions with existing client systems.
    • Coordinate with technical teams to guarantee successful deployment that aligns with client expectations and timelines.
    • Conduct training sessions for clients and their staff, empowering them to effectively utilize the implemented solutions.
    • Provide ongoing support and troubleshooting assistance to ensure client satisfaction and maximize solution efficiency.
    • Maintain detailed records of client interactions, solution designs, and implementation processes.
    • Prepare and present reports on project outcomes and client satisfaction metrics.

Qualifications:

  • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience. Candidates with Financial qualification whom like to explore different roles are welcome too. 
  • Minimum of 2 years of experience in a software solution consulting role or involved in financial implementation 
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.
  • Strong analytical and problem-solving skills, with a keen eye for detail.
  • Experienced in project management methodologies and best practices.
  • Experience with property management software solutions is a strong plus

APPLY

About the Company

TRB Ventures Sdn Bhd (MHUB)