About Us:
Do you thrive on building strong client relationships and developing innovative solutions? Are you passionate about the property management industry and possess a knack for translating complex needs into practical solutions? If so, then this Senior Solution Consultant role might be the perfect fit for you!
About the Role:
In this exciting role, you will play a pivotal role in helping us deliver exceptional property management solutions to our clients. You will be the bridge between our clients and our internal teams, ensuring a smooth and successful experience throughout the entire solution lifecycle. In return, you will be able to learn business acumen specifically in property development & management industry, opportunity to be solution champion giving public talks to interested parties.
Responsibilities:
- Client Engagement and Relationship Management:
- Develop and maintain strong relationships with clients, actively listening to understand their unique needs and challenges.
- Serve as the primary point of contact, addressing client inquiries and concerns related to our property management solutions.
- Collaborate with clients to identify opportunities for improvement and recommend tailored solutions that optimize their operations.
- Work closely with clients to gather detailed specifications and translate them into actionable plans.
- Pre-Sales Support:
- Partner with the sales team to present and demonstrate the capabilities of our property management solutions to potential clients.
- Leverage your technical knowledge to provide valuable insights during sales presentations and proposal development.
- Implementation, Integration and support:
- Oversee the implementation process within the projected timeline, ensuring seamless integration of our solutions with existing client systems.
- Coordinate with technical teams to guarantee successful deployment that aligns with client expectations and timelines.
- Conduct training sessions for clients and their staff, empowering them to effectively utilize the implemented solutions.
- Provide ongoing support and troubleshooting assistance to ensure client satisfaction and maximize solution efficiency.
- Maintain detailed records of client interactions, solution designs, and implementation processes.
- Prepare and present reports on project outcomes and client satisfaction metrics.
Qualifications:
- Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology, Business Administration) or equivalent experience. Candidates with Financial qualification whom like to explore different roles are welcome too.
- Minimum of 2 years of experience in a software solution consulting role or involved in financial implementation
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients at all levels.
- Strong analytical and problem-solving skills, with a keen eye for detail.
- Experienced in project management methodologies and best practices.
- Experience with property management software solutions is a strong plus