Programme Associate (Fellowship)

Role: Programme Associate, Fellowship Team

Start Date: Immediate 

Employment Type: Full-Time, 1-Year Contract 

Location: Kuala Lumpur, Malaysia

MISSION OF THE ROLE

Facilitate student impact and Fellow development by ensuring operational efficiency, excellent communication and event delivery across different Fellowship pathways. 

DUTIES AND RESPONSIBILITIES

The Programme Associate works within the Fellowship’s Stakeholder Engagement Team and across other teams including Training & Support and Alumni Impact teams to facilitate student impact and Fellow development by ensuring strong and effective communication and engagements with stakeholders, operational efficiency, planning and execution of events across different Fellowship pathways.

Duties and responsibilities for the role include, but is not limited, to the following:

Project Management, Coordination and Event Logistics

• Coordinate and work collaboratively with Stakeholder Engagement team in planning, securing and execution of engagements events for Fellows' trainings and / or with MOE stakeholders at state, district and school levels
• Provide logistical and communications support for Fellowship programme events 
• Build and maintain relationships with relevant internal and external stakeholders, e.g. Staff and Fellows, vendors

Communication

• Support with the communication with relevant stakeholders - Fellows, school partners, supporters which may include but not limited to weekly digests, posters, letters etc.
• Responsible for the design and delivery of Fellows’ weekly email newsletter
• Draft and prepare any necessary formal letters
• Support in gathering and analysing data as well as reporting for and to internal and external stakeholders 

Operational Efficiency

• Assist in building and maintaining an excellent working and learning culture within the Fellowship
• Create and maintain procedures and processes that support in operational efficiency 
• Support coordination of all Fellow and students’ events and opportunities
• Maintain and keep track on supply and resources inventory that will support Fellows in their Fellowship journey 
• Developing, implementing and maintaining effective processes and structures that allow for thorough knowledge management

KEY MEASURES OF SUCCESS

• Operational Efficiency - Operational policies and procedures
• Logistics and Coordination - Satisfaction with Fellowship event logistics
• Overall Programme communication - Satisfaction with the communication of news, events and opportunities to Fellows
• Pre-Service Programme Satisfaction Rate

REQUIRED COMPETENCIES

• Aligned to TFM Core Values: Sense of Possibility, Excellence, Collaboration & Integrity
• Passion for TFM’s mission, the education field, and developing people’s potential
• Proactive self-starter with the ability to manage multiple streams of work, and independently prioritise tasks
• Strong desire to learn new things and grow professionally

Leadership Experience & Team Adaptability

• Ability to be adaptable in an entrepreneurial, fast-paced, and dynamic environment
• Strong interpersonal skills and ability to work collaboratively with all levels of employees and stakeholders
• Able to think strategically, critically, innovatively, and in a resourceful manner
• Able to build and maintain good relationships with internal and external stakeholders
• Set high standards and pursue excellence in the quality of planning process and outcomes of events.
• Able to independently solve ad-hoc and unforeseen issues with minimal guidance

Language & Technical Proficiency

• Strong written and verbal skills and excellent proficiency in English and basic proficiency in Bahasa Malaysia
• Excellent proficiency in MS Word, Powerpoint and Excel
• Willing and able to readily adopt and utilise any TFM database or technological platform / application (i.e. Google Suites, Confluence, Salesforce, Zoom etc.)

Role-Specific Competencies

• Relevant project management, event management or communications experience
• Excellent reasoning, problem solving and process-based thinking skills - including responding to the needs of Fellows and staff 
• Emotional intelligence including effective relationship building, with strong customer service ethics

Years of experience & qualification

• Bachelor's Degree in any field is accepted
• Minimum 1 year experience in communications/logistics/project management and stakeholder engagement is preferred but not mandatory