Programme Operations, Associate/Senior Associate

Role:Programme Operations (Associate/ Senior Associate)

Start Date: Immediate

Employment Type: Full time, 1 year contract (renewable)

Location: Kuala Lumpur

MISSION FOR THE ROLE

With the larger purpose of achieving Program Duta Guru (PDG)’s Vision and Goals, the Programme Operations Associate/ Senior Associate works within PDG’s Stakeholder Engagement and Operations (SEO) Team and supporting Training and Support (TS) and Mobilisation Community team to facilitate programme delivery by: 

• Creating and maintaining large-scale operational systems as well as ensuring operational efficiency of the programme.
• Creating an optimal and conducive environment for Participants at every event conducted by the Programme Team across regions.
• Serving as a resource to Participants and Staff for logistical questions of events and activities happening across regions.

KEY MEASURES OF SUCCESS

• Participants and Staff satisfaction rate towards overall experience, support and execution of logistics of events. 
• Cost effectiveness and optimisation on the operation for all events
• Institutionalisation and assimilation with TFM's practices of processes and procedures for Program Duta Guru operations.
• Systematic knowledge management and maintenance of programme and event operations project information.

DUTIES AND RESPONSIBILITIES

In order to achieve the Mission of this role, a Programme Operations Associate/ Senior Associate should: 

• Work closely to support PDG Team in planning events for the delivery of the programme in multiple regions.
• Effectively manage all logistical matters and provide communication support to Participants with regards to physical programme delivery in all regions; including, but not limited to accommodation, food, venue, transportation, technology etc.
• Sub-events within PDG; including, but not limited to National Induction, Regional Training, National Symposium, Graduation, etc.
• Ensure all resources (i.e. print-outs, stationeries, materials, etc.) are available and ready for the purpose of achieving the objective of PDG’s physical training sessions.
• Manage programme and event operational costs to ensure events and other operational spending are kept within the budget allocated and are optimised throughout the duration of the programme
• Develop, implement and maintain effective processes and structures that allow for thorough knowledge management
• Capture and track issues, risks and all relevant updates on event operations implementation from all relevant sources, and collaborate with the related stakeholders to address any, if necessary
• Collaborate with Talent and Support team to capture and track issues that are relevant to technologies used for knowledge management within the implementation of PDG
• Support communication with all regional external stakeholders (i.e. school stakeholders, vendors, corporate stakeholders) across regions

REQUIRED COMPETENCIES

• Passion for Teach For Malaysia’s mission and the movement 
• Desire to operate within the Teach For Malaysia’s Core Values 
• Emotional intelligence including effective relationship building 
• Clear and confident, and emotionally engaging communicator both in writing and verbally
• Strong desire to learn new things and grow professionally 
• Strong customer service ethic 
• Ability to develop strong relationships and partnerships with diverse individuals, including Participants, vendors and regional stakeholders.
• Experience and enthusiasm working with a team and creating a collegial atmosphere with Staff and Participants 
• Proactive self-starter with the ability to manage multiple streams of work, and independently prioritise tasks 
• Strong organisational skills with attention to detail
• Excellent reasoning, problem-solving and process-based thinking skills, including responding to the needs of Participants and Staff in the PDG environment 
• Ability to manage operational budget effectively
• Highly adaptable and work effectively in an entrepreneurial, fast-paced, deadline-driven, collaborative and VUCA (volatile, uncertain, challenging and ambiguous) environment 
• Strong proficiency in MS Office and G Suite platforms
• Fluent in spoken and written Malay and English
• Must be able to travel independently between multiple work sites in other regions, if necessary
• Must have an active driver's license, and be able to drive a motor vehicle.

WHO SHOULD CONSIDER THIS ROLE 

• Bachelor’s degree (in any field) 
• Minimum 1 year experience in event/logistics/project management or support is highly preferred.

Due to the volume of applications we receive, we apologise that we will not be able to respond to all applicants - only shortlisted candidates will be contacted.