Customer Success Specialist (Mandarin Speaker - Work In Office)

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.

Position

Customer Service Specialist (Bahasa, English and Mandarin Support, Work in Office)

Job Description

• Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, social media and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain customer relationships

Job Requirements

• SPM and above 
• Excellent English, Malay and Mandarin communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational day shift, 5.5 days a week

Job Location

Office -Kota Kemuning, Shah Alam

Salary

• Basic RM3500-RM3900 per month (based on experience)
• Performance KPI (up to RM300 per month)

Benefits

• EPF, Socso
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date: 

• Immediately