Customer Service Specialist (Malay English Support, Work In Office)

We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.

As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Specialists, providing unrivalled support to clients within the dynamic transportation & logistics industry.

Position

Customer Service Specialist 

Job Description

• Respond to customer inquiries and obtain customer information in timely manner through calls, emails, social media and other contact tools.
• Resolve customer complaints to achieve high customer satisfaction
• Record and submit customer complaints using the internal system according to the provided SOP.
• Provide VIP services to major customers and maintain customer relationships

Job Requirements

• SPM and above 
• Excellent English and Malay communication skills (written, verbal, listening)
• 1-2 years of BPO experience will be an added advantage.
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Proficiency in office software and computer operation
• Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
• Ability to work in a fast-paced working environment and work under pressure

Job Type

• Full-time, rotational day shift, 5.5 days a week

Job Location

• Office - Shah Alam/Petaling Jaya
• 
  

Salary

• Basic RM2300 - RM2900 per month (based on experience)
• Performance KPI (up to RM300 per month)

Benefits

• EPF, Socso
• Maternity leave
• Annual Leave, Maternity Leave, Parental Leave, etc
• Opportunities for promotion
• Professional development

Expected Start Date: 

• Immediately

Know more about us at:

Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm

Instagram: https://www.instagram.com/summitnexttechnologies

LinkedIn: https://www.linkedin.com/company/summitnext-technologies/

Website: https://summitnext.my/