📍 Location: Bandar Baru Klang (Hybrid)

🏢 Company: SRKK Group

💼 Employment Type: Full-time

🎯 Position: Junior Support Engineer (Azure Operations)

✨ We are looking for people who are humble, hungry, and smart.

Launch Your Cloud Operations Career with Microsoft Azure

SRKK Group is a leading end-to-end digital transformation consultancy with established presences in Malaysia and Singapore. As a Microsoft-focused technology partner, we help organizations modernize, secure, and optimize their IT environments through cloud, cybersecurity, managed services, AI, data, and modern workplace solutions.

We are seeking a Junior Support Engineer (Azure Operations) to provide Level 1 operational support for customer Azure environments. This role is ideal for fresh graduates and early-career IT professionals who are passionate about cloud technologies, troubleshooting, and service operations.

Working alongside Senior Support Engineers and Cloud Engineers, you will support monitoring, incident handling, ticket management, operational activities, and service restoration processes while building a strong foundation in Microsoft Azure and cloud operations.

💼 What You'll Do

Monitoring & Alert Management

• Monitor the health, availability, and performance of customer Azure environments.
• Review and validate alerts generated through:
  • Azure Monitor
  • Azure Resource Health
  • Approved monitoring platforms
• Identify service interruptions, infrastructure anomalies, and performance degradation.
• Perform routine platform health checks using Azure operational tools.
• Log, track, and update alerts and incidents according to operational procedures.
• Escalate incidents to Senior Support Engineers when SLA risks, business impact, or escalation thresholds are identified.

First-Level Troubleshooting

• Perform initial investigation and diagnosis of infrastructure-related incidents.
• Collect and document:
  • System logs
  • Error messages
  • Screenshots
  • Diagnostic information
  • Performance metrics
• Execute approved troubleshooting procedures for:
  • Azure Compute
  • Networking
  • Storage
  • Backup Services
  • Platform Services
• Perform connectivity and service validation checks.
• Classify incidents and determine the appropriate escalation path.
• Document troubleshooting findings before escalating unresolved issues.

Incident Handling & Escalation

• Acknowledge and manage incidents within established response targets.
• Create, update, and maintain support tickets throughout the incident lifecycle.
• Escalate incidents according to severity levels and operational procedures.
• Track incident progress and ensure timely communication with relevant stakeholders.
• Maintain accurate documentation of actions taken and activities performed.
• Ensure assigned tasks comply with SLA commitments and support processes.

Azure Operational Support

• Execute routine Azure operational tasks according to documented procedures.
• Support administration activities across:
  • Azure Virtual Machines
  • Storage Services
  • Networking Services
  • Backup Services
  • Identity Services
• Verify successful completion of operational requests and maintenance activities.
• Update operational logs, records, and support documentation.
• Escalate complex issues requiring advanced technical intervention.

Service Documentation & Reporting

• Maintain accurate support records and operational logs.
• Record troubleshooting activities, resolutions, and operational actions in service management systems.
• Assist in preparing:
  • Operational reports
  • Incident summaries
  • Service status updates
• Ensure documentation complies with support processes and quality standards.
• Participate in post-incident reviews and contribute operational observations.

Knowledge Management & Continuous Learning

• Follow established:
  • SOPs
  • Runbooks
  • Work Instructions
  • Knowledge Base Articles
• Contribute to documentation updates and process improvements.
• Participate in technical training and certification programs.
• Continuously develop knowledge in:
  • Azure Operations
  • Cloud Technologies
  • IT Service Management
  • Incident Management
• Identify opportunities to improve efficiency and service quality.

👤 Who You Are

• Passionate about cloud technologies and IT operations.
• Strong willingness to learn and develop technical expertise in Microsoft Azure.
• Analytical and systematic when troubleshooting technical issues.
• Comfortable working in structured operational environments and following documented procedures.
• Detail-oriented and committed to maintaining accurate documentation.
• Able to work independently while seeking guidance when necessary.
• Good communication and customer service skills.
• Positive attitude with a strong sense of accountability and ownership.
• Curious, dependable, and growth-oriented — humble, hungry, smart.

🎓 Technical Skills & Qualifications

Education

• Diploma or Degree in:
  • Computer Science
  • Information Technology
  • Engineering
  • Information Systems
  • Or a related discipline

Experience

• 0–2 years of experience in:
  • IT Support
  • Service Desk
  • Infrastructure Operations
  • Cloud Support
  • Managed Services
• Fresh graduates with relevant internships, Azure exposure, or foundational cloud certifications are encouraged to apply.

🛠️ Technical Skills

Basic Understanding of

• Microsoft Azure Fundamentals
• Azure Virtual Machines
• Azure Monitoring Concepts
• Windows Server Administration
• TCP/IP, DNS, and Networking Fundamentals
• Connectivity Troubleshooting
• IT Service Management (ITSM)
• Incident & Ticket Management Systems
• Cloud Security Fundamentals

Preferred Skills

• Exposure to Microsoft Azure administration.
• Familiarity with service desk or ticketing platforms.
• Basic understanding of cloud operations and infrastructure monitoring.
• Experience with troubleshooting Windows-based environments is an added advantage.

⭐ Certifications (Preferred)

• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft Certified: Azure Administrator Associate (AZ-104) (or willingness to obtain)
• ITIL Foundation Certification
• Additional Microsoft, cloud, or infrastructure certifications are an advantage.

📊 Success Metrics

Success in this role will be measured through:

• SLA Response Compliance ≥ 99.5%
• Ticket Quality & Documentation Accuracy
• Timely Incident Escalation
• Operational Process Compliance
• Customer Service & Communication Effectiveness
• Technical Skill Development & Certification Progress
• Knowledge Base Contributions
• Continuous Learning & Operational Improvement Initiatives

🌱 Why Join SRKK Group?

• Gain hands-on experience supporting real-world Microsoft Azure environments.
• Learn from experienced Cloud Engineers and Senior Support Engineers.
• Build strong foundations in cloud operations, infrastructure support, and incident management.
• Access Microsoft-aligned learning paths, training programs, and certification opportunities.
• Work with enterprise customers across diverse industries and technologies.
• Develop practical experience in managed services and cloud support operations.
• Clear career progression opportunities toward:
  • Support Engineer
  • Senior Support Engineer
  • Cloud Engineer
  • Azure Administrator
  • Cloud Operations Specialist
• Be part of a collaborative culture that values growth, learning, and technical excellence.

🚀 Join SRKK Group and start your cloud journey by supporting enterprise Azure environments while building the skills needed for a successful career in cloud operations and managed services.