📍 Location: Klang (Hybrid)

🏢 Company: SRKK Group

💼 Employment Type: Full-time

💰 Salary Range: RM7,000 - RM12,000

✨ We are looking for people who are humble, hungry, and smart.

Empower Modern Workplaces Through Microsoft 365 Excellence

SRKK Group is a leading end-to-end digital transformation consultancy with established presences in Malaysia and Singapore. As a Microsoft partner-focused organization, we help customers modernize, secure, and optimize their digital environments through cloud, cybersecurity, modern workplace, data, and business application solutions.

We are seeking a Senior IT Support Engineer (Microsoft 365) to provide advanced technical expertise and support across the Microsoft 365 ecosystem. This role is ideal for experienced engineers who enjoy solving complex technical challenges, mentoring junior team members, and helping organizations maximize their investment in Microsoft technologies. You will be responsible for troubleshooting, implementing, and optimizing Microsoft 365 solutions while ensuring customers receive world-class support and guidance.

💼 What You'll Do

Microsoft 365 Administration & Support

• Troubleshoot and resolve complex issues across the Microsoft 365 platform, including:
  • Exchange Online
  • Microsoft Teams
  • SharePoint Online
  • OneDrive for Business
  • Microsoft Entra ID (Azure AD)
  • Microsoft Intune
• Provide technical guidance and recommendations to customers for best practices and platform optimization.

Identity & Access Management

• Implement and troubleshoot:
  • Conditional Access Policies
  • Multi-Factor Authentication (MFA)
  • Identity Protection Features
• Ensure secure access to corporate resources while maintaining a seamless user experience.

Endpoint Management & Intune Administration

• Support Microsoft Intune for device enrollment and endpoint management.
• Configure and maintain:
  • Compliance Policies
  • Configuration Profiles
  • Application Deployment
  • Windows Autopilot
• Ensure devices remain secure, compliant, and aligned with organizational policies.

Incident Resolution & Root Cause Analysis

• Investigate recurring technical issues and perform detailed root cause analysis.
• Develop long-term solutions and preventive measures to reduce issue recurrence.
• Escalate and coordinate with Microsoft or third-party vendors when necessary.

Security & Compliance Support

• Assist in managing and troubleshooting security-related solutions such as:
  • Microsoft Defender for Microsoft 365
  • Microsoft Purview
• Support organizations in maintaining a secure and compliant Microsoft 365 environment.

Technical Leadership & Knowledge Sharing

• Review technical work completed by junior engineers to ensure quality and consistency.
• Mentor and guide team members on Microsoft technologies and troubleshooting methodologies.
• Contribute to technical documentation, knowledge base articles, and operational best practices.

Infrastructure & Platform Integration

• Troubleshoot identity and connectivity issues involving:
  • Active Directory
  • Group Policy
  • DNS
  • SMTP
  • SPF
  • DKIM
  • DMARC
• Collaborate with infrastructure and security teams to ensure seamless service delivery.

Continuous Improvement

• Stay updated with the latest Microsoft 365 technologies, features, and security enhancements.
• Recommend improvements to support processes, automation initiatives, and service delivery standards.
• Utilize PowerShell and automation tools to improve operational efficiency where applicable.

👤 Who You Are

• Extensive hands-on experience administering and supporting Microsoft 365 environments.
• Strong troubleshooting skills across Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
• Experienced in implementing and managing identity and security controls within Microsoft 365.
• Strong analytical mindset with excellent problem-solving and diagnostic capabilities.
• Comfortable working independently while collaborating with customers and cross-functional teams.
• Detail-oriented with strong documentation and communication skills.
• Passionate about delivering excellent customer experiences and technical excellence.
• Curious, responsible, and improvement-oriented — humble, hungry, smart.

Technical Skills & Qualifications

• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive for Business
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender for Microsoft 365
• Microsoft Purview
• Windows 10/11 Administration
• Active Directory & Group Policy
• DNS, SMTP, SPF, DKIM, and DMARC Concepts
• Basic Networking Knowledge (TCP/IP, VPN, DNS)

Preferred Skills

• PowerShell Scripting and Automation
• Experience with Microsoft Security and Compliance Solutions
• Knowledge of Modern Workplace Architecture and Best Practices
• Familiarity with Microsoft 365 Migration and Deployment Projects

Certifications (Nice to Have)

• Microsoft 365 Certified: Administrator Expert (MS-102)
• Microsoft Certified: Identity and Access Administrator (SC-300)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft Certified: Security Operations Analyst (SC-200)
• Microsoft Certified: Information Protection Administrator (SC-400)

🌱 Why Join SRKK Group?

• Work with a leading Microsoft-focused digital transformation consultancy.
• Gain exposure to enterprise-level Microsoft 365, security, and cloud projects.
• Collaborate with experienced consultants, architects, and technology specialists.
• Access Microsoft-aligned learning paths, certifications, and continuous professional development.
• Opportunities to lead complex projects and mentor emerging technical talent.
• Clear career progression toward:
  • Microsoft 365 Solution Architect
  • Modern Workplace Consultant
  • Cloud Infrastructure Specialist
  • Technical Lead
• Join a collaborative, innovation-driven culture that values professionalism, continuous learning, and technical excellence.

🚀 Be part of a team that helps organizations transform, secure, and optimize their modern workplace environments with Microsoft technologies.