S18_Sales Specialist (HALO ITSM)

📍 Location: Klang

🏢 Company: SRKK Group

💼 Employment Type: Full-time

✨ We are looking for people who are humble, hungry, and smart.

Grow Strategic Customer Accounts and Drive Digital Transformation with SRKK

SRKK Group is a leading end-to-end digital transformation consultancy with strong presence in Malaysia and Singapore. The role will involve selling IT Service Management (ITSM) and Remote Monitoring & Management (RMM) solutions—tools that truly make an impact. This role exists to drive adoption, expansion, and renewal across a portfolio of existing customers.

You will be the trusted advisor for your customers—aligning SRKK’s capabilities with their business outcomes, maintaining strong relationships, and uncovering new growth opportunities. If you thrive on customer engagement, technology-driven conversations, and delivering value that leads to measurable growth, this role is where your career accelerates.

💼 What You’ll Do

Customer Ownership & Relationship Management

• Own a portfolio of existing customers and act as their primary point of contact for HALO ITSM
• Build long-term relationships by understanding customer goals, workloads, and automation priorities.
• Ensure customer satisfaction, retention, and consistent renewal outcomes.

Account Growth & Commercial Execution

• Manage end-to-end account execution including renewals, upsell, cross-sell, and expansion opportunities.
• Identify and qualify opportunities across HALO ITSM's infrastructure.
• Drive solution positioning, commercial proposals, pricing justification, and negotiation alignment.

Solution Reviews & Strategic Alignment

• Conduct regular Solution & Strategic Reviews (SSR) to assess customer environments, challenges, and readiness for modernization.
• Influence customer roadmaps aligned to SRKK’s capabilities in the HALO Platform.
• Work closely with consultants, solution teams, and delivery to ensure successful execution.

Internal Alignment & Collaboration

• Collaborate with technical teams to ensure accurate scoping, delivery readiness, and customer value realization.
• Work with marketing and business units to support customer engagement initiatives, campaigns, and value storytelling.
• Track account health, renewal windows, and forecasted revenue growth.

👤 Who You Are

• Strong understanding of IT Service Management and/or Remote Monitoring concepts.
• Experience or exposure in account management, customer success, or commercial execution in a technology environment.
• Skilled in stakeholder communication and solution positioning.
• Able to translate customer needs into clear opportunities for digital modernization.
• Organized, driven, and confident in handling multiple accounts concurrently.
• Customer‑focused, proactive, and growth‑oriented — humble, hungry, smart.

🌱 Why Join SRKK Group?

• Opportunity to own and grow strategic customer accounts.
• Direct involvement in HALO Platform and its expansion opportunities.
• Work closely with senior consultants, solution architects, and industry leaders.
• Supportive culture focused on professional development, capability building, and long-term growth.