đź“Ť Location: Klang
🏢 Company: SRKK Group
✨ We are looking for people who are humble, hungry, and smart.
Kickstart Your IT Career with Hands‑On Support Experience at SRKK
Founded in 1997, SRKK Group is a leading end‑to‑end digital transformation consultancy with strong presence in Malaysia and Singapore. As a Microsoft Gold Partner, we help organizations modernize their infrastructure, secure their environments, and empower users through technology.
We are looking for an IT Support Engineer Intern who is eager to build technical skills, provide real support to customers, and gain hands‑on experience in troubleshooting, device setup, software installation, and IT operations. You will work with experienced engineers and learn how a professional IT support environment operates.
If you are enthusiastic, willing to learn, and ready to grow your IT career, this internship will give you the exposure you need.
💼 What You’ll Do
Technical Troubleshooting & Support
- Assist in troubleshooting and resolving routine technical issues for users.
- Help diagnose problems related to hardware, software, networking, and system access.
- Provide clear guidance to users in simple, easy-to-understand terms.
IT Documentation & Procedures
- Support the creation and maintenance of user guides, SOPs, and IT documentation.
- Assist in documenting troubleshooting steps and device configurations.
On-Site & Remote Support
- Provide on-site support when required and assist with remote support sessions.
- Shadow senior engineers to learn best practices in customer interaction and issue handling.
Software Installation & Maintenance
- Assist in installing software, performing updates, patching, and basic configuration tasks.
- Help ensure devices are updated and compliant with internal IT standards.
Device Setup & Configuration
- Assist in setting up laptops, desktops, mobile devices, and peripherals.
- Help configure accounts, email, printers, and network access for users.
👤 Who You Are
- Strong willingness to learn, take initiative, and ask questions.
- Good analytical and problem‑solving skills.
- Basic understanding of computer hardware, software, and networking concepts.
- Familiar with Windows operating systems and common office applications.
- Good communication skills; able to explain technical issues in simple terms.
- Detail‑oriented, responsible, and eager to grow — humble, hungry, smart.
🌱 Why Join SRKK Group?
- Real hands‑on experience troubleshooting and supporting IT environments.
- Exposure to Microsoft ecosystem tools and enterprise IT operations.
- Mentorship from experienced IT support engineers.
- Opportunity to convert into full-time role upon good performance.
- A supportive learning environment with clear guidance and structured tasks.