Fulfilment Executive - Senior Executive (6-Months Contract)

Role Overview

We are looking for a detail-oriented and dependable Fulfilment Executive / Senior Executive to support the delivery of fulfilment activities across assigned client and business portfolios.

The role focuses on operational fulfilment, documentation, stakeholder coordination, reporting and continuous improvement. The individual will work closely with internal teams and external stakeholders to ensure requests and deliverables are completed accurately, timely and in accordance with agreed requirements.

The role will initially support the JCB portfolio as one of the key assigned accounts, covering operational fulfilment, documentation, reporting, stakeholder coordination, service tracking and continuous improvement. The individual may also be assigned to support other fulfilment portfolios based on business requirements.

Key Responsibilities

Fulfilment & Operational Support

• Coordinate day-to-day fulfilment activities for assigned portfolios.
• Process and manage operational requests, forms, documentation and related administrative activities.
• Ensure required information and supporting documents are complete and accurate before submission or processing.
• Maintain proper tracking of requests, outstanding items, dependencies and completion status.
• Follow through on assigned tasks and ensure agreed deliverables are completed within the expected timeline.
• Support onboarding, service requests, operational changes and other fulfilment-related activities.
• Maintain proper records and documentation for audit and operational reference.

Stakeholder Coordination

• Coordinate with internal teams and external stakeholders on fulfilment-related matters.
• Provide clear and timely updates on requests, issues and outstanding actions.
• Maintain professional working relationships with assigned stakeholders.
• Understand stakeholder requirements and ensure appropriate internal follow-up.
• Support meetings, discussions and regular service reviews where required.
• Manage stakeholder expectations and escalate concerns where appropriate.

Reporting & Presentation

• Prepare regular operational reports, trackers and management updates.
• Support preparation of presentation materials for internal and external discussions.
• Present operational status, outstanding items, issues and improvement initiatives when required.
• Prepare meeting minutes and maintain action trackers.
• Ensure information presented is accurate, clear and properly structured.

Process Improvement & Automation

• Review existing fulfilment processes and identify opportunities to improve efficiency and reduce manual work.
• Support process improvements, workflow enhancements and automation initiatives.
• Work with relevant technical teams to understand system requirements and operational impact.
• Participate in testing and validation of process or system improvements where required.
• Identify repetitive activities that may be simplified through technology or automation.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Operations, Information Technology, Management or a related field.
• Experience in fulfilment, operations, project coordination, account support or similar roles is preferred.
• Strong attention to detail, particularly when handling forms, reports, data and documentation.
• Good organisational and time-management skills.
• Able to manage multiple requests and priorities simultaneously.
• Strong written and verbal communication skills.
• Comfortable coordinating with both internal and external stakeholders.
• Good presentation and reporting skills.
• Strong sense of ownership and follow-through.
• Able to work independently with appropriate guidance.

Technical Exposure

A technical or development background is not required. However, candidates with basic exposure or interest in technology would have an advantage, including:

• Workflow and process automation
• System or application processes
• API and system integration concepts
• Data and reporting
• Microsoft Excel and PowerPoint
• Ticketing or workflow-management systems
• Basic understanding of software or technology implementation
• Experience with tools such as Jira, Power BI, automation platforms or similar tools would be an added advantage.

Preferred Attributes

• Detail-oriented and organised.
• Responsible and consistent in following through on tasks.
• Comfortable handling both administrative and stakeholder-facing responsibilities.
• Able to communicate professionally with different levels of stakeholders.
• Structured in managing tasks and documentation.
• Willing to learn new systems, tools and processes.
• Interested in improving existing ways of working through technology and automation.
• Able to balance day-to-day operational execution with continuous improvement responsibilities.