Senior Executive, Commercial Operations [RID-00651]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

The Senior Executive, Commercial Operations supports the coordination and execution of commercial initiatives across Setel’s business lines by ensuring structured tracking, cross-functional follow-through, and timely reporting of commercial activities. The role supports operational visibility, execution discipline, and informed decision-making across fuel, mobility, fintech, and advertising businesses.

In this role you will:

• Support commercial execution activities across Setel's business lines spanning fuel, mobility, fintech, and advertising, ensuring contract tracking, coordination activities, and reporting workstreams remain accurate and current.
• Maintain the commercial contract pipeline with full accuracy across agreement status, renewal timelines, and key commercial terms for all partners and merchants.
• Coordinate day-to-day execution across product, marketing, operations, and account management teams, ensuring initiative milestones are met and blockers are resolved without escalation wherever possible.
• Maintain the commercial roadmap tracker, keeping milestones current, risks visible, and progress reporting accurate and timely for leadership review.
• Prepare business milestone reports and operational updates by consolidating inputs across teams into structured, accurate, and timely reporting outputs that support execution tracking and visibility.
• Support commercial negotiations and partner discussions by preparing term summaries, briefing materials, and deal trackers that are accurate and decision-ready.
• Highlight execution gaps and escalate issues with sufficient context to support timely resolution.
• Improve the tools, templates, and processes through which commercial initiatives are tracked and coordinated, increasing execution reliability across the function.
• General Responsibilities: All employees are required to ensure adherence to the compliance of company policies, industry regulations and legal requirements. All employees are expected to assist with tasks, projects, and other duties related to the role, as and when deemed necessary.

You're a great fit if you have:

• 3-6 years in business operations, commercial operations, PMO, or similar roles.
• Experience working in cross-functional, fast-paced operational or commercial environments preferred.
• Bachelor’s degree in Business Administration, Economics, or related discipline.
• Contract tracking and agreement coordination across a multi-partner, multi-business-line portfolio.
• Cross-functional coordination and structured follow-through across product, marketing, and operations teams.
• Business performance reporting and dashboard management.
• Commercial documentation including term summaries, briefing notes, and deal trackers.
• Proficiency in roadmap and project tracking tools.
• Analytical capability to identify execution risks from performance and milestone data.
• Basic understanding of platform business models across fintech, mobility, fuel retail, and digital advertising.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours.
• Relax and unwind at the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sport activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.

#LI-JT1