Manager, IT Support [RID-00561]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

Lead and manage a team of IT Support Specialist on fulfillment of IT support requests and IT project executions ensuring seamless business and IT operations for all departments. Optimise cost and spending to ensure IT projects are delivered in a cost effective manner.

In This Role You Will:

• Lead by example for IT Support issue resolution and key projects and holistically manage end user’s access, device and network related issues and provide solutions quickly to ensure productivity is not impacted.
• Monitor the performance of the office network and tools to ensure optimal performance
• Ensure and enhance adherence by creating neccessary control measures to enforce adherence to the compliance of company policies, industry regulations and legal requirements
• Implement control measures when and where needed to ensure compliance to regulations
• Review and improve documentation for processes and policies which can be used as an easy reference by end users
• Manage high-performing IT support teams by recruiting top talent, providing mentorship, and fostering professional growth, with a focus on long-term team development to create a collaborative and innovative work culture.
• Monitor teams performance and ensure SLAs are being met to ensure productivity of end-users and IT based distruptions to the company
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.

You're A Great Fit If You Have:

• 8+ years of relevant working experience in IT Support
• Have a track records of managing and deploying solutions end-to-end
• Have a sound knowledge in Cyber Security
• Have a sound knowledge on network setup in medium to large organization
• Have the ability to project the expected budget spendings aligned to the IT roadmap
• Have strong inclination towards the latest tech in the industry
• Able to design and write IT policies for process improvement and governance
• Have extensive experience managing and meeting overall audit and compliance processes
• Have knowledge in IT regulatory requirements (BNM RMiT, PCI-DSS and Paynet)
• Bachelor’s degree in Computer Science, Information Technology, or a related field; OR Diploma in Computer Science, Information Technology, or a related field, with a minimum of 2 years of relevant work experience.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

• Our people and culture- You will get to work with awesome and friendly colleagues with whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development-focused- Your learning and growth matter most to us. We are people-centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours
• Relax and unwind in the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sports activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.

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