Senior Data Analyst [RID-00537]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

The Senior Data Analyst partners with stakeholders e.g. product & marketing to drive and influence all core reporting interfaces and deliverables required for tracking the performance metrics for the business, assisting in timely decision-making.

In this role you will:

• Collaborate with senior stakeholders to develop key KPIs and goals, translating them into measurable reporting specifications to ensure accurate tracking of business performance.
• Manage and supervise the administration and execution of KPI reporting by designing and evaluating the appropriate reporting interfaces and deliverables (e.g. spreadsheets, dashboards, automated emails) to ensure comprehensive performance tracking.
• Actively monitor marketing or product KPIs to track progress across product portfolios, identifying variations in performance and alerting product stakeholders to suggest actionable next steps accordingly.
• Take lead in prioritizing important ad-hoc queries, particularly during portfolio meetings, in order to drive analysis needed by product stakeholders for the next course of actions.
• Oversee training & onboarding for team members to familiarize them with existing metrics, enhancing their knowledge and understanding to contribute effectively.
• Provide guidance to analytics Engineer and data team members to develop core datasets that ensure self-service availability of crucial product data, with the right format and granularity.
• Monitor and maintain dashboards to assess the health of transactional experiences (e.g. orders, payments and loyalty), deep diving where necessary and recommending next steps.
• Maintain thorough knowledge of existing and emerging metrics to contribute to the data team’s knowledge base and overall team growth through effective work documentation & peer knowledge sharing.
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.

You're A Great Fit If You Have:

• Bachelor’s Degree in Business Administration, Finance, Economics, Computer Science, Data Science, Engineering or other related fields.
• At least 4 years+ of experience in a data analytics role
• Experience with navigating databases or data warehouse to understand raw data sources and performing data cleansing and dimensional modelling tasks
• Experience with Product Analytics tools e.g. Mixpanel, Amplitude, Google Analytics

Technical Skills:

• Translate analysis into useful business insights
• Exert influence from data standpoint and impact business direction
• Access a relational database using SQL with fluent ability to review SQL code
• Leverage data visualization tools to create reports and dashboards e.g. Google Data Studio, Power BI, Tableau. MicroStrategy
• Set up metrics and key performance indicators for either B2C or B2B products
• Familiar with customer analytics concepts e.g. conversion, segmentation, retention, funnel analysis
• Ability to translate analysis into useful business insights

Soft Skills:

1. Work independently and collaboratively with other functional teams e.g. product, engineering
2. High energy, self-motivated and able to thrive in a fast-paced environment
3. Decisive and assertive in driving business performance
4. Positive and reliable team player with strong collaboration skills
5. Exceptional attention to detail and quality
6. Strong written and verbal communications skills
7. Humble and customer-centric
8. Experience in supervising and developing junior members

What Makes Working With Us Awesome

• Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours.
• Relax and unwind in the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sports activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.