Manager, Site Reliability Engineering [RID-00411]

About Setel:

The Future of Mobility

Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.

Role Purpose:

Lead and manage a team of site reliability engineers to deliver high-quality, scalable infrastructure that align with the organization's strategic objectives. Achieve this by providing technical leadership, overseeing the development process, ensuring best practices, and fostering a collaborative and innovative environment to ensure the team's success and growth.

In This Role You Will:

• Lead by example for site reliability engineering execution and manage stages from ideation and development to launch and ongoing maintenance, ensuring timely delivery and high-quality technology infrastructure that meet customer needs, and incorporating feedback loops for iterative improvements.
• Identify and assist on the stability, scalability, cost optimisation, and security of the technology infrastructure by continuously assessing, upgrading, and implementing best practices, using specific frameworks or standards to support business growth and protect sensitive data.
• Manage high-performing site reliability engineering teams by recruiting top talent, providing mentorship, and fostering professional growth, with a focus on long-term team development to create a collaborative and innovative work culture.
• Organise collaboration within technology teams by creating efficient communication to enhance collaboration and achieve shared goals.
• Assist on identifying risk in technology infrastructure by conducting proactive risk assessments and execute contigency plan to ensure regulatory and security compliance for infrastructure and database deliverables
• Execute strategic vision for technology infrastructure improvement by executing the roadmap of initiatives which align with company goals to ensure continuous improvement.
• Ensure adherence to the compliance of company policies, industry regulations and legal requirements.

You're A Great Fit If You Have:

• 8+ years of experience in site reliability engineering.
• Working experience in managing large distributed teams and driving strategic initiatives.
• Strong bias for action with proven ability to prioritise and manage multiple tasks effectively in a fast-paced environment.
• Proficiency in version control systems (VCS) like Git.
• Advance proficiency in cloud technology especially AWS services.
• Advance proficiency in containerisation technology such as Docker and Kubernetes.
• Advance proficiency in NoSQL, SQL, event, queue and cache databases such PostgreSQL, MongoDB, Kafka, RabbitMQ and Redis.
• Advance proficiency in monitoring technology such as Vector, Loki, Tempo, OpenTelemetry, VictoriaMetrics (Prometheus) and Grafana.
• Advance proficiency in networking and security especially around load balancing, firewall, encryptions.
• Extensive experience in infrastructure as code (IaC) and CICD technology such as Terraform, ArgoCD and Argo Workflows.
• Working experience in cloud architecture or solution architecture.
• Ability to handle sensitive information with confidentiality.
• Excellent communication and interpersonal skills.

What Makes Working With Us Awesome

• Our people and culture- You will get to work with awesome and friendly colleagues with whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer learning.
• Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
• Development-focused- Your learning and growth matter most to us. We are people-centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.

Cool Perks/Benefits

• Hybrid working arrangement; Flexible working hours
• Relax and unwind in the leisure area with video games, board games, books, and more.
• Wear your favourite jeans, or any cool OOTD so that you can work comfortably (in style).
• Coffee, tea, or snacks are available for consumption at the pantry. Because you’ll be happier with a full tummy.
• A healthy body leads to a brilliant mind. Let’s get moving with the inter-company sports team.
• There will be workshops, talent shows, sports activities, and other events for sharing and bonding.

Personal Data Protection

Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data, and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third-party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.

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