About Setel:
The Future of Mobility
Introduced in July 2018, Setel is a mobile platform that aims to delight customers by innovating for better, inclusive mobility. Setel serves customers across Malaysia by powering one app as the constant companion to ease motorists’ journey across fueling, parking, EV charging, motor insurance, road tax, auto assistance, general purchases, and more across an ecosystem of PETRONAS petrol stations, retail partners, and online merchants.
Role Purpose:
Support customers with complaints and questions, give customers information about products and services as well as troubleshoot if any issues arise. Managing incoming live chats and customer service inquiries via email and assessing customer needs to achieve satisfaction.
You will be expected to work 9am - 6pm during weekdays and off on weekends as well as Public Holidays.
In this role you will:
- Communicating with customers through email or chat.
- Acknowledging and resolving customer complaints in a timely manner.
- Providing first-line support and escalating unresolved issues.
- Ensure customer satisfaction and provide professional customer support by maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Communicating and coordinating with colleagues as necessary.
- Assist with any related tasks, projects, and other assigned duties when deemed necessary.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Ensure adherence to the compliance of company policies, industry regulations and legal requirements.
You're a great fit if you have:
- A final year student or recent graduate in bachelor’s degree in a relevant field (e.g. Business Administration, Customer Service Management, Mass Communication, etc).
- Minimum 3-6 months of internship period starting in December/January 2024.
- Proficiency in Google Suite, including Excel, Word and Slides.
- Ability to multitask & handle sensitive information with confidentiality.
- Eager to learn and work with various teams in the company.
- Excellent verbal and written communication skills in English and Bahasa Melayu.
What Makes Working With Us Awesome
- Our people and culture: You will get to work with awesome and friendly colleagues to whom you can expect to collaborate well to deliver your work. Empowerment is given and you will get a lot of opportunities for peer-learning.
- Availability of tools and applications: You will be provided with different tools to facilitate your work. Automate your work whenever possible so that you can focus on delivering impact for your role.
- Development focused: Your learning and growth matters most for us. We are people centric and always ready to help our people to define what they want to make an impact on and craft their learning plan accordingly.
Cool Perks/ Benefits
- Our office elevates our values on the importance of collaboration & engagement. We want our work to be fun and to support this, we have spacious collaboration spaces, a well-stocked kitchen and gaming area.
- Hybrid work arrangement.
- Exciting sport and engagement activities to strengthen employee bonding.
Personal Data Protection
Setel Ventures Sdn Bhd (“Setel”, “we”, “our” “us”) is committed to protecting and respecting your privacy. This Setel privacy statement (“Privacy Statement”) explains what personal data we collect about you, when and why we collect it, how we use it, the conditions under which we may disclose it to others, your rights to your personal data and how we keep it secure. This Privacy Statement covers both our online and offline collection activities, including personal data that we collect through online platforms such as websites, applications, third party social networks or our online and physical events, or through other third parties that we work with. Please read this Privacy Statement carefully to understand our views and practices regarding your personal data.
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