Role Summary
If you’re passionate about stockbroking and enjoy providing top-notch customer support, this role is for you!
As a Broking Representative, you’ll handle client enquiries, offer guidance on order execution, and connect customers with the right teams to make their journey hassle-free.
Key Responsibilities
- Promptly respond to customer enquiries via multiple communication channels, including phone calls, emails, WhatsApp, and live chat.
- Efficiently process orders, forms, applications, and various customer requests.
- Ensure customer satisfaction through attentive and effective customer support.
- Execute the User Acceptance Testing (UAT) process according to the provided test plan, ensuring timely completion and reporting of issues, feedback, or discrepancies.
- Undertake additional responsibilities as assigned by superiors, including ad-hoc tasks to support team objectives.
Qualifications
- Diploma or Bachelor’s Degree in Business Administration or equivalent.
- Minimum 1 – 2 years working experience in Stockbroking dealings is preferred; fresh graduates are encouraged to apply.
- Pass the following examination of the SIDC Board, and obtain a valid Dealer Representative License:
- Module 6 – Stock Market and Securities Law
- Module 7 – Financial Statement Analysis and Asset Valuation
- Proficient in Bahasa Malaysia, English, and Mandarin.
About the Company
Rakuten Trade Sdn. Bhd.
Rakuten Trade (楽天トレード) offers trading on Bursa Malaysia, U.S. & Hong Kong Markets via a FinTech platform that combines best practices in both Malaysia and Japan.
Rakuten Trade Sdn Bhd is Malaysia’s first completely online equities broker and is the result of a joint venture between Malaysia's Kenanga Investment Bank Berhad and Japan's Rakuten Securities, Inc part of Rakuten Group, Inc.("Rakuten Group'), a global innovation leader.
Rakuten Trade extends its trading services including the app - iSPEED.my - the localized version of Japan’s leading mobile app developed by Rakuten Securities, Inc’s. Its web and mobile based trading services offer a 360° trading experience from account opening, execution, settlement of trade, research and trading ideas as well as rewards and financial knowledge. The all-in-one seamless platform enables investors to execute their own trading
ideas end-to-end.
Rakuten Trade holds a restricted Capital Markets Services License (“CMSL”) by the Securities Commission Malaysia to deal in listed securities and provide investment advice.