Senior Website Project Manager
The Senior Website Project Manager at QUO will lead the end-to-end planning, execution, and delivery of large-scale website development projects. This role requires strong leadership, refined digital instincts, and proven experience with websites as well as broader digital channels. You will act as both a hands-on project manager and a trusted strategic consultant, helping clients navigate the intersection of business goals, brand expression, and digital innovation.
KEY RESPONSIBILITIES:
Project Discovery and Planning
- Lead client discovery sessions to uncover business, brand, and technical needs.
- Define project scope, goals, timelines, and deliverables with clarity and precision.
- Translate discovery findings into functional briefs, wireframes, and architecture.
- Plan user journeys and map digital functionality to strategic outcomes.
Project Execution and Delivery
- Prepare and deliver internal and partner project briefings.
- Fully utilise existing technical management tools for project administration
- Oversee all phases of project delivery, from kick-off, through development, to go-live.
- Ensure timelines, resources, and outputs align with defined project plans.
- Facilitate design and development reviews, ensuring client needs are met.
- Resolve obstacles and keep the team moving towards delivery milestones.
Client Management and Communication
- Act as the primary point of contact for all project or support related client communication and requests.
- Conduct regular project status updates, reviews, and post-launch debriefs.
- Identify new opportunities through project insights and client collaboration.
- Build trust with clients by offering user experience and technical advice grounded in digital expertise.
Quality Control and Performance Monitoring
- Implement QA protocols and oversee functional, design, and content testing.
- Review and audit designs and websites for adherence to UX, accessibility, and SEO best practices.
- Monitor live site performance and coordinate support, optimization and update tasks.
Team Collaboration and Leadership
- Coordinate internal teams across design, UX, content, development, and testing.
- Set delivery expectations and ensure alignment across all project functions.
- Support and mentor junior project staff in execution and client handling.
- Drive resource planning and identify gaps or needs proactively.
Team Collaboration and Leadership
- Coordinate internal teams across design, UX, content, development, and testing.
- Set delivery expectations and ensure alignment across all project functions.
- Support and mentor junior project staff in execution and client handling.
- Drive resource planning and identify gaps or needs proactively.
AI Usage Within the PM Function
- Leverage AI tools to optimize scheduling, resourcing, and risk management.
- Use AI to analyze data and generate client-facing performance insights.
- Integrate AI-driven productivity into project planning workflows.
- Stay informed on emerging AI tools for content, testing, and QA automation.
Digital Strategy Support
- Contribute insights on broader digital channels such as marketing, apps, immersive media and CRM.
- Translate business and brand strategy into actionable digital solutions.
- Collaborate with strategy teams on audits, positioning, and benchmarks.
- Bring knowledge of omnichannel behavior into web planning sessions.
Process and Methodology Improvement
- Contribute to the refinement of QUO’s project management frameworks.
- Research new tools and platforms for project delivery efficiency.
- Pilot agile methods to enhance flexibility and communication in execution.
- Support development of standard operating procedures and documentation.
Reporting and Analytics
- Compile monthly and end-of-project reports.
- Track engagement metrics, SEO performance, and site conversion outcomes.
- Coordinate technical audits and lead data-based site evaluations.
- Share learnings with internal teams to inform future projects.
- Contribute to project case studies
New Business and Pre-Sales Support
- Support proposal development through timeline and budget inputs.
- Attend client briefings and assist in scoping for complex web solutions.
- Help validate client requirements during RFP and pitching processes.
- Offer strategic input during negotiations and solution framing.
Training and Knowledge Sharing
- Train clients and internal teams on CMS usage (WordPress & Ad Hoc) and project tools.
- Document project workflows and contribute to knowledge repositories.
- Lead internal sessions on new trends, tools, or methodologies.
- Foster a culture of knowledge-sharing and continuous learning.
COMPETENCIES REQUIREMENTS
- Strategic Thinking: Ability to align website projects with wider business and communication goals across channels and formats.
- Digital Fluency: Strong understanding of current technologies, platforms, tools, and consumer behaviors in the digital space.
- Client Leadership: Trusted by clients for digital advice and project direction, with a collaborative but confident management style.
- Operational Excellence: Track record of on-time, high-quality delivery of complex, content-heavy websites and ecosystems.
- Communication and Teamwork: Exceptional interpersonal skills with experience leading diverse internal teams and external stakeholders.
- Technical Awareness: Working familiarity with CMS platforms, SEO/SEM tools, analytics tools, web programming technologies and AI tools and services.
QUALIFICATIONS REQUIREMENTS
Education:
- Bachelor’s degree in Digital Media, Communications, IT, or related field
- Master’s degree is a plus
Work Experience:
- 8+ years managing digital/website projects end-to-end
- 5+ years in cross-functional agency or consultancy environments
- Demonstrated experience in hospitality, travel, or destination brands preferred
English level:
- Excellent written and verbal communication skills
- Fluent in English (Thai language an advantage)
IT and Technical skills
- Deep familiarity with CMS (WordPress, Drupal, custom platforms)
- Strong grasp of SEO/SEM fundamentals and tools (GA4, Search Console, GTMetrix, SEMRush)
- Comfortable with wireframing, sitemaps, and prototyping tools
- Experience with project tools like Teamwork, Monday, Smartsheet, Jira, Trello, Basecamp
- Functional experience of using AI tools in the workplace
Other qualifications preferred
- PMP, PRINCE2, or Agile certifications a plus
- UX design thinking or research methodology exposure
- Understanding of digital accessibility and inclusive design