Job Description
- Handle software-related requests for assistance (problems)
- Takes and manages requests that come in by phone, email or through the support ticketing
- Troubleshoot software and identify root causes of software problems
- Analyze software related issues and propose solutions
- Fix software problems and test (verify) solutions prior to implementing them
- Obtain and log customer feedback for the purpose of process improvement
- Document software support activities thoroughly, accurately, and in a timely manner
Job Requirements
- Exceptional verbal and written communication skills
- Listening ability and patience
- Extraordinary customer service and relationship management experience
- Critical thinking skills
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
- BS degree in Information Technology, Computer Science or relevant field
Benefits
- Opportunities for career progression.
- Excellent training and development program.
- Staff team building and outings.
- Medical benefit
Additional Benefits
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Training Provided