Senior HR Specialist - Performance Management (Contract)
People Operations & HR
Mid Senior level 2 days ago

This is a contract position for a period of 1 year.

Comfort Works is scaling up. We’re looking for a Senior HR Specialist with experience in rapid high growth and start-ups. The ideal candidate is someone who has established performance frameworks from scratch and has a solid mix of both operations and strategy experience. The purpose of this role is to establish a performance-driven culture and implement a program to support and drive that culture within Comfort Works. This is a roll-up-your-sleeves kind of role that reports directly to the Head of People.

What you’ll be working on:

  • Develop, implement and manage an effective employee performance management system ensuring alignment with all employees
  • Integrate the system with other reward and recognition systems that lead to the development of a high-performance culture
  • Develop a structured career path and succession planning process for employees across the organisation
  • Assess employees' skills, performance, and productivity to identify areas of improvement
  • Support the management in developing and maintaining OKRs, dashboards, and metrics that allow timely and thorough tracking of employee performance
  • Evaluate all existing and new jobs in line with the company policy, ensuring that the job descriptions, roles & responsibility for all positions are updated
  • Provide guidance and training to employees on the performance management cycle
  • Support the Head of HR in ensuring that policies and procedures are appropriate for the business and consistently applied across the organization
  • Conduct investigations and manage the disciplinary process as required to ensure a satisfactory conclusion for the business in all cases
  • Support leadership team on HR-related issues such as company policy, employee development, disciplinary procedures, organization structure reviews, job and manpower changes, policy roll-out, career planning, and promotion, etc.
  • Maintenance of the employment regulation manual and policies

What we are looking for:

  • Degree/Master’s degree in Training & Development, Education, Human Resources, Psychology, Business, or any other related field
  • A minimum of 3 - 5 years’ experience in an HR generalist role within a fast-paced and dynamic start-up environment that grew rapidly into a company of growth and expansion
  • Possess general business acumen in our industry and for our kind of product; has a general grasp in areas of business development, accounting, manufacturing, operations, product management and technology
  • Demonstrable experience in the design and implementation of Performance Management
  • Working knowledge in HR processes: talent acquisition, retention, learning & development, competency modeling
  • Strong client focus and communication skills and ability to work effectively with multiple stakeholders across the organisation at all levels
  • Excellent project management skills (Gantt chart level expert)

Bonus points if you :

  • Have prior experience in a fast scaling environment, confidence in your capacity to communicate with high-level stakeholders, or have a knack for employment law.
  • Come from a Design Thinking, OKR, EOS, or Scrum background with working experience in training or development capacity and successful development of ongoing training programs.


Comfort Works aims to breathe new life into all of the world’s living room; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Every aspect of our operation is done in-house: from envelope design to web development to product manufacturing, nothing is outsourced.Comfort Works is where designers, geeks, writers, number crunchers, marketers, analysts, strategists, cat people, dog people, human people, manga lovers, movie lovers, gamers, introverts, extroverts and innovators who dream outside the box come together to help their fellow humans fall in love with their homes...over and over again.We design with the belief that we can live simple and beautiful by trying to revive the hidden potential of our old furniture and doing our part for the planet. Before we knew it, Comfort Works expanded into a huge range of products specializing in IKEA sofa covers, custom furniture slipcovers and other complementary accessories.