Job Title: People & Culture Professional - Enterprise Services
Location: Kuala Lumpur, Malaysia
Role Summary:-
- In this operational role, you will be part of a regional team that executes multiple HR employee lifecycle processes, including job changes, offboarding, data & records, benefits related and time & absence. You will develop an in-depth, wing-to-wing knowledge of company HR operations, systems & processes, how to deliver ‘Best in Class’ service as well as continuous improvement skills.
Essential Responsibilities:-
• Successful execution of HR Employee lifecycle processes
• Managing service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
• Driving increased productivity and compliance through process improvements, standardization and simplification within assigned area (s)
• Fostering a culture of customer service excellence and continuous process improvement
• Advising on complex questions/requests from employees, businesses and HR partners
• Developing effective relationships with stakeholders through strong interpersonal skills and proactive communication
• Maintaining high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and COMPANY Hughes policy requirements
Essential Requirements of the role (Experience / Skills / Competencies):-
• Years of experience: 2 years
• Field of experience: HR or client services and have an in-depth understanding of CSAT, DSAT, SLA, reporting out of Case Management tools
• Soft Skills: Good command of computer
• Tools or Software (Required): HR system (Workday) and proficiency in MS Office
• Education Qualifications: Diploma or Bachelor’s Degree in Human Resources or Social sciences background or related area
• Industry Background or Experience (Required): HR Shared Services, Oil and Gas
• Target Companies: Any other services companies
Desirable attributes of the worker (Experience / Skills / Competencies):-
• Have ability to communicate (Write, read & speak) in Chinese (Mandarin) & English language
• Have ability to handle sensitive situations and maintain a high level of confidentiality
• Good communication skills
Other Requirements:-
• National or Expat: Any
• Rotation / Work Schedule: Monday – Friday / 8AM – 5PM
• Alternative / Target Job Titles: People & Culture Professional - Enterprise Services
• Role base (Office, Onshore, Offshore or Workshop): Office
• Will the worker be working at a customer's facility? No
• Contract Duration: 12 Month
• Languages Required & Proficiency Level: Good Command of Chinese (Mandarin) & English (Spoken and Written)
• Does the candidate need to be currently in the role country? Preferred
• Candidate should be available to join before: ASAP
• Important Keywords to be in the CV: MS Office, Workday, ServiceNow, SAP and other HR related tools
• What Training is provided to the worker? HR Process
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