Programme Delivery Specialist

Why PayNet / Why Now

• National payments infrastructure with direct influence on Malaysia's digital financial future
• Open Finance is moving from concept to implementation, requiring coordinated execution across multiple stakeholders, institutions, and workstreams
• Increasing complexity, governance requirements, and delivery expectations demand stronger programme discipline and execution visibility
• Programme leaders need reliable delivery intelligence to make timely decisions and remove obstacles before they impact outcomes
• A role for someone who enjoys bringing structure, momentum, and accountability to complex programmes

TL;DR

• Own the operational heartbeat of strategic Open Finance programmes
• Keep multiple workstreams aligned, accountable, and moving forward
• Turn programme complexity into clear reporting, governance, and actionable insights
• Work closely with senior stakeholders across business, technology, operations, and industry participants
• High-exposure role supporting initiatives that shape Malaysia's digital financial ecosystem

Why This Role Matters

• Open Finance initiatives involve multiple stakeholders, interconnected workstreams, evolving requirements, and significant delivery dependencies.
• This role ensures programmes stay coordinated, visible, and under control by providing the structure, governance, and delivery discipline required to execute at scale.
• You will be the person who keeps programme leaders informed, risks visible, actions progressing, and stakeholders aligned.
• This is a role where organisation, judgement, and proactive follow-through matter just as much as technical project management skills.

This role ensures:

• Programme milestones, deliverables, and dependencies remain visible and on track
• Risks and issues are surfaced early before they become delivery blockers
• Leaders have timely, decision-ready information to act confidently
• Governance forums are productive, focused, and supported by accurate reporting
• Stakeholders remain aligned on commitments, priorities, and outcomes

What You Will Actually Do

• Maintain integrated programme plans, delivery dashboards, milestones, and action trackers across multiple workstreams
• Coordinate governance forums, steering committees, and programme cadences while ensuring decisions and actions are tracked through to closure
• Monitor programme risks, issues, assumptions, and dependencies, escalating concerns and driving mitigation actions where necessary
• Partner with business, technology, operations, vendors, and external stakeholders to maintain delivery alignment and resolve bottlenecks
• Prepare management-ready status reports, progress updates, and delivery insights that help leaders make informed decisions
• Maintain programme repositories, governance documentation, decision logs, and other key programme artefacts to support effective execution
• Analyse delivery trends and identify areas that need attention, intervention, or reprioritisation

Examples of This Role in Practice

• Identifying a critical dependency between workstreams and coordinating stakeholders to prevent delays to programme milestones
• Preparing governance packs and status reporting for senior management discussions where key delivery decisions need to be made
• Facilitating programme reviews that bring clarity to open actions, risks, and unresolved issues
• Tracking delivery commitments across internal teams and external partners to ensure accountability and follow-through
• Proactively escalating emerging risks before they impact programme timelines or strategic outcomes
• Producing dashboards and delivery insights that help leadership understand progress, challenges, and intervention priorities
• Maintaining programme control during periods of high activity by ensuring information remains accurate, current, and decision-ready

What Will Help You Succeed

• Experience supporting programme delivery, PMO functions, project coordination, or large-scale transformation initiatives
• Strong organisational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Confidence engaging diverse stakeholders and following through on commitments in a structured and professional manner
• Strong analytical thinking and problem-solving capability, with the ability to identify patterns, risks, and areas requiring action
• Comfortable working in environments where priorities can evolve and delivery challenges require pragmatic solutions
• Ability to balance governance discipline with practical execution

Helpful (Not Mandatory)

• Experience supporting technology, fintech, payments, financial services, or industry-wide transformation programmes
• Exposure to Agile, Waterfall, or hybrid programme delivery methodologies
• Experience working with Jira, Confluence, Microsoft Excel, PowerPoint, or similar programme management tools
• Familiarity with regulatory, governance, or multi-stakeholder delivery environments
• Experience supporting senior governance forums, steering committees, or executive reporting
• PMP, PRINCE2, Agile, Scrum, or equivalent project or programme management certification