Specialist, Enterprise Processes & Controls

Why PayNet / Why Now

• PayNet operates at increasing scale and criticality, where clarity, consistency, and discipline in processes and controls are essential to keeping the organisation running smoothly.
• As complexity grows, there is a need to ensure policies, procedures, and controls are not just defined, but translated into consistent day-to-day practice.
• This role sits within the CEO Office to strengthen first-line ownership of processes and controls as a source of operational stability, not reactive issue management.
• Works alongside the Head as part of the CEO’s extended office, embedding discipline across the organisation without duplicating second or third line roles.

TL; DR

• Act as the engine behind enterprise process and control discipline in the first line.
• Ensure policies, procedures, and controls are clearly defined, maintained, and consistently applied.
• Translate how the organisation operates into a single, reliable source of truth
• Strengthen PayNet’s ability to run smoothly and predictably, with fewer reactive issues.

Why This Role Matters

• Operational issues often stem from unclear or inconsistently applied processes – this role prevents that at source.
• Policies and procedures must be usable, current, and embedded in actual workflows, not static documents.
• Strong first-line ownership allows second and third lines to be more effective, without overreach or duplication.
• Discipline in processes and controls enables continuity, scalability, and resilience as PayNet grows.
• Requires precision, consistency, and influence across teams without relying on hierarchy.

What You Will Actually Do

• Define, maintain, and continuously improve enterprise policies, procedures, and key controls, ensuring clarity and usability.
• Translate processes into clear, structured documentation, maintaining a reliable “source of truth” for how PayNet operates.
• Review and uplift process and control quality across divisions, ensuring consistency and completeness.
• Embed process discipline into day-to-day operations, working with teams to ensure controls are understood and applied.
• Coordinate closely with second and third line functions, ensuring clear handoffs, alignment, and no duplication of roles.
• Track gaps, inconsistencies, and control weaknesses, driving timely remediation with relevant owners.

Examples of This Role in Practice

• A process exists but is inconsistently applied; you standardise and document it, ensuring all teams operate in the same way.
• A policy is technically complete but unusable; you simplify and restructure it into a practical, usable format.
• A control gap surfaces late; you identify and address upstream process weaknesses before issues recur.
• Teams interpret controls differently; you align them to a single, clear standard and ensure adoption.
• Second line raises repeated findings; you work with teams to fix root causes within first-line processes.

What Will Help You Succeed

• Strong attention to detail and discipline in maintaining high-quality process and control documentation.
• Ability to translate complex operations into clear, structured workflows and standards.
• Practical understanding of first-line control ownership, and how it interacts with second and third lines.
• Confidence working across teams to drive consistency without overstepping into assurance roles.
• Structured, methodical approach with a focus on continuity, reliability, and improvement.
• Experience in environments where process discipline and control integrity are critical.