Special Officer

Why PayNet / Why Now

• PayNet is operating at increasing scale and complexity, where the CEO’s ability to stay connected to execution, stakeholders, and emerging issues is critical.
• This role is designed to act as a direct extension of the CEO, ensuring priorities are tracked, signals are surfaced early, and follow-through is consistent.
• It sits at the centre of the organisation, providing real-time visibility across strategy, execution, and stakeholder engagement.
• This role offers unmatched exposure to the full breadth of PayNet and serves as a platform to develop future leaders of the organisation.

TL; DR

• Work side-by-side with the CEO, supporting across daily priorities, engagements, and decision-making.
• Act as an extension of the CEO in tracking actions and ensuring follow-through across the organisation.
• Stay close to internal teams and external stakeholders, surfacing signals early for timely intervention.
• Support the CEO’s external presence and thought leadership, including key messaging and platforms.

Why This Role Matters

• CEO effectiveness depends on strong follow-through and early visibility of issues – this role strengthens both.
• Important signals from the ground or stakeholders are often missed or surface too late – this role brings them forward.
• Engagement with key stakeholders must be consistent, thoughtful, and well-managed across interactions.
• The role provides a real-time, end-to-end view of how PayNet operates, building deep enterprise understanding.
• Requires judgement, discretion, and ability to operate at pace across senior stakeholders without relying on hierarchy.

What You Will Actually Do

• Shadow the CEO across key meetings, discussions, and engagements, maintaining continuity on priorities and follow-ups.
• Maintain a clear, dynamic view of CEO-level action items, tracking progress and driving closure across teams.
• Engage closely with internal teams and external stakeholders, surfacing issues, risks, and opportunities early.
• Ensure stakeholder engagements are well managed and followed through, including relationships with senior industry participants.
• Support the CEO’s thought leadership and external communications, including shaping content and messaging (e.g. LinkedIn, speaking points).
• Act as a connective layer across the organisation, ensuring alignment, responsiveness, and timely escalation where needed.

Examples of This Role in Practice

• A critical issue is emerging within a division; you pick it up early through ground signals and flag to the CEO before escalation.
• Multiple actions are agreed in a meeting; you track owners, follow up, and ensure closure without relying on formal escalation.
• A key stakeholder engagement is pending; you ensure context, continuity, and follow-through across interactions.
• The CEO is forming a perspective; you help structure inputs and shape it into a clear external message or post.
• Signals across teams are inconsistent; you connect the dots and surface what matters most to the CEO quickly.

What Will Help You Succeed

• Strong judgement and discretion, with ability to handle sensitive information and interactions.
• Ability to operate with pace, structure, and clarity across multiple priorities simultaneously.
• Confidence engaging senior stakeholders, both internal and external.
• Strong ability to synthesise discussions into clear actions and follow-through.
• High ownership mindset, acting as a true extension of the CEO rather than a coordinator.
• Curiosity and ability to learn quickly across the full breadth of the organisation.