Why PayNet / Why Now
- PayNet is strengthening its people agenda as the organisation grows in scale, complexity and scrutiny.
- Talent, succession, leadership, learning and employee experience need to be managed intentionally.
- AI and digital change are reshaping the capabilities PayNet needs for the future.
- This role helps translate the talent agenda into clear, practical execution through clear policies, processes and frameworks
TL:DR
- Reports to the Head of Talent, Leadership & Experience.
- Drives key areas across talent management, succession, employee experience, learning and leadership development.
- Designs and implements frameworks that are strategy-aligned and practical.
- Helps build future workforce capability, including AI-related capability.
- Strengthens leadership depth as PayNet manages higher expectations and operational risk.
Why This Role Matters
- Strong talent and succession practices are critical to PayNet’s future readiness.
- Leadership expectations are rising as the organisation faces greater risk, scrutiny and complexity.
- Employee experience must be consistent, credible and connected to business needs.
- Learning must help employees build the skills needed for a changing workplace.
What You Will Actually Do
- Drive talent management and succession planning practices.
- Support leadership development across key leader segments.
- Shape employee experience initiatives across moments that matter.
- Build learning and capability plans linked to future business needs.
- Factor in the impact of AI, automation and digital ways of working.
- Develop practical frameworks, tools and standards for leaders and HR teams.
Examples of This Role in Practice
- Supporting talent reviews and succession discussions with business leaders.
- Tracking development plans for identified successors and high-potential talent.
- Rolling out a leadership programme for people managers.
- Building a capability plan for future skills, including AI-related skills.
- Improving an employee experience journey, such as onboarding or career growth.
- Advising HRBPs on complex talent or leadership issues.
What Will Help You Succeed
- Good success stories in talent, succession, learning, leadership and/or employee experience.
- Change management experience
- Ability to turn strategy into practical plans and tools.
- Good understanding of future workforce skills and AI-driven change.
- Strong stakeholder management and influencing skills.
About the Company
Payments Network Malaysia Sdn Bhd
Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!
As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.
Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.
At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.
Learn more about our work and how we are contributing to Malaysia's financial future at www.paynet.my.
Join us in embracing digital payments and advancing Malaysia's financial landscape.