Why PayNet / Why Now
- PayNet is operating at a scale where workforce decisions directly shape execution, resilience, and long‑term competitiveness
- Business strategies are accelerating faster than traditional headcount planning can keep up with
- Workforce architecture is now a strategic lever, not a downstream HR activity
- This role exists to bring rigor, foresight, and clarity to how PayNet builds its organizational and workforce design for the future
TL:DR
- Shape organisation and job architecture decisions that enable strategy, not constrain it
- Owns how PayNet plans, models, and designs its future workforce including the impact of AI
- Operate at the intersection of data, judgment, and business reality
- Act as the single point of accountability between workforce design and business leadership
Why This Role Matters
- Poor organizational design and workforce planning creates cost drag, capability gaps, and execution risk
- A strong workforce architecture helps PayNet scale deliberately rather than respond reactively.
- This role requires judgment on outcomes, process, risks and tradeoffs
What You Will Actually Do
- Developing organizational design architecture and translating it to implement workforce planning strategies to scale
- Implementing PayNet’s workforce and organisational design strategies across the enterprise
- Drive scenario‑based workforce planning that informs leadership decisions under various constraints related to skills, HR cost, efficiency and effectiveness
- Acts as the policy owner, providing oversight to HR Business Partner input while guiding business leaders on all workforce planning matters
Examples of This Role in Practice
- Challenging a proposed organisational design that optimises short‑term cost but weakens long‑term capability
- Resolving inconsistencies in job levels across functions to restore equity, clarity, and decision integrity
- Working with HR Business Partners to advise business leaders on role redesign resulting from automation and new capabilities
What Will Help You Succeed
- Comfort in making decisions with imperfect data and competing business priorities
- Strong systems thinking across roles, capabilities, costs, and organisational dynamics
- Credibility to influence senior stakeholders without relying on hierarchy
- Ability to balance strategic intent with operational realism
About the Company
Payments Network Malaysia Sdn Bhd
Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!
As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.
Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.
At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.
Learn more about our work and how we are contributing to Malaysia's financial future at www.paynet.my.
Join us in embracing digital payments and advancing Malaysia's financial landscape.