Head of PayNet Rules

About PayNet:

At PayNet, your work doesn’t just move money, it moves a nation. We make every payment count toward Malaysians’ shared prosperity by powering the platforms millions use every day, from DuitNow and FPX to MyDebit and JomPAY. Our systems keep Malaysia’s digital economy running securely, seamlessly, and inclusively, whether you’re tapping, transferring, paying bills, or expanding a business.

If you’re excited about creating impact at a national scale and shaping how Malaysia pays, connects, and progresses, you’ll fit right in.

About the Operations Division:

The engine room of Malaysia’s digital payment infrastructure. Under Chief Operating Officer, Operations ensures every process and platform works in harmony so digital transactions remain reliable for individuals, businesses, and institutions nationwide.

Summary of responsibility:

Key responsibilities:

1. Set strategic direction and lead the PayNet Rules function - Own the end to end strategy for participation rules and operational frameworks, ensuring they remain relevant, effective, and aligned with PayNet’s mission and the evolving payments ecosystem.
2. Oversee development, enhancement, and enforcement of PayNet Rules - Ensure rules and operational procedures are clearly drafted, consistently applied, regulatorily aligned, and well understood by all ecosystem participants.
3. Manage regulatory compliance, risk, and operational integrity - Identify operational risks and procedural gaps, and work with Risk, Compliance, and Legal to strengthen controls that safeguard the integrity, security, and resilience of the PayNet ecosystem.
4. Act as the central authority for industry engagement and rule changes - Lead structured industry consultation, syndication, advisory, and centralized communication on rule interpretations, changes, and operational impacts.
5. Build a high performing rules organization - Lead, mentor, and develop the Rules team while driving documentation excellence, process efficiency, and timely implementation of rule changes.

What will make you successful?

Must-haves

1. Deep payments & financial services experience (15+ years) - Strong exposure to payment operations, payment schemes, or payment infrastructure with senior leadership accountability.
2. Hands on rules / operational framework ownership - Proven experience drafting, interpreting, enforcing, or governing participation rules, operational procedures, or scheme frameworks (not just compliance oversight).
3. Regulatory and risk management credibility - Demonstrated ability to work directly with regulators and manage regulatory expectations through rules and operational controls.
4. Senior stakeholder leadership and industry engagement - Proven stakeholder management & communication with senior management, regulators, and industry participants.

Advantages to have

1. Experience in national or shared payment infrastructure / schemes - Exposure to interbank networks, real time payments, clearing & settlement, or ecosystem wide operating models.
2. Track record of large scale rule redesign or simplification - Led major restructuring of rules or procedures to improve usability, transparency, or time to market.
3. Agile or modern operating model exposure - Experience implementing agile or iterative approaches in policy/rules development environments.
4. Formal advisory or interpretation role - Previously acted as a central authority interpreting rules or advising participants on operational requirements.
5. Advanced education or payments related certifications - Postgraduate degree or certifications in payments, financial services, risk, or governance.
6. Strong market and commercial acumen - Ability to balance regulatory soundness with industry practicality and business impact.