Engineer - Real-time Payments Platform / IT Operations

SUMMARY OF RESPONSIBILITIES

The Engineer I is responsible for the stability and efficient operations of 24X7 mission-critical payment solutions. The candidate plays a vital role in supporting incremental improvements, stability, and resiliency that achieve against quality benchmarks, service levels, and regulatory standards. Core responsibilities include monitoring, maintaining, improving, and restoring a complex technical landscape. The Engineer will apply a proactive approach, technical know-how, and critical thinking to identify and resolve issues in a timely manner.

KEY AREAS OF RESPONSIBILITIES

• Keep an eagle-eye’s watch of the health and continuous availability of the Real-time Payments Platform (RPP) landscape. Ensure anomalies and deviations are promptly investigated and remediated
• Respond to crisis situations promptly, perform first-level triage, and restore services within stipulated SLA
• Actively identify gaps and drive continuous improvement in technology and operating processes. Activtely participate in the feedback loop between cross-functional teams (Application Development, Quality Control, and Business)
• Develop automation that accelerates and improves accuracy of tasks
• Provide after-hours, rotating on-call to support urgent issues. Provide after-hours support for production changes and maintenance
• Interact closely with external and internal stakeholders to ensure satisfactory resolution of issues
• Adhere to ITSM best practices such as in change management, incident management, and problem management. Maintain detailed documentation of incidents and actively participate in root-cause analysis
• Think out-of-the box and bring ideas to the table
• Value proactive measures over reactive and corrective actions. Able to self-regulate and perform well under minimal supervision
• Keep abreast of technology and business trends to help foster innovation and efficiency within the organization.

QUALIFICATIONS

• Diploma or higher in Information Technology or Computer Science, or equivalent professional certification or working experience
• Has 5+ years of experience in supporting or administering enterprise-grade, mission-critical platforms
• Experience with systems administration and monitoring in Linux or UNIX platforms
• Experience with scripting in Linux/UNIX shells, Powershell, or other languages
• Experience with troubleshooting and writing SQL against RDBMS platforms
• Experience in implementing telemetry and observability using tooling such as ELK and Grafana
• Experience in Change Management, Incident Management, and other ITSM processes
• Software development in object-oriented frameworks is an advantage
• Relevant work experience in the banking or financial tech sector is an advantage
• Excellent communication and interpersonal skills
• Critical thinker and able to lend out-of-the-box thinking to formulate solutions
• Adaptable, flexible, and motivated to grow. Keen attention to detail with a passion for producing high-quality results