Senior Specialist - Rules Communication & Advisory

SUMMARY OF RESPONSIBILITIES

Lead assigned tasks and projects relating to rules advisory, circular issuance, and stakeholder engagements. Support the development of internal processes and content for communication materials.

The person will play a crucial role in supporting towards the clarity, transparency, and enhancing understanding and fostering compliance by internal stakeholders and participants with PayNet Participation Rules, Operational Procedures, and Overlay Services Procedures (“Rules”) in support of a secure, reliable, and accessible payment infrastructure and network for the country.

KEY AREAS OF RESPONSIBILITIES

Planning, Coordination and Support Industry and Regulatory Engagements

• Provide support for the full lifecycle of stakeholder engagements such as Paynet Engagement Forum (PEF) and BNM regulatory engagements (where relevant). This includes conceptual planning, session design, cross-divisional coordination, speaker and stakeholder management, execution, and post-event evaluation. Ensure that outcomes align with strategic objectives and enhance PayNet’s industry reputation.

Oversight of Circular Development and Timely Issuance

• Coordinate and support Head, Communications and Advisory in the preparation, review, and finalisation of circulars and other formal communications. Ensure all drafts meet PayNet’s standards of clarity, consistency, and accuracy. Monitor issuance timelines closely and manage document progression through internal approval workflows within the required timelines to ensure full compliance with governance processes.

Rules Advisory and Interpretation Support

• Manage and respond to queries regarding the interpretation of Rules, ensuring advisory is consistent, accurate, and aligned with regulatory requirements and operational needs. Coordinate input across departments and maintain a clear, traceable advisory record.

Ad Hoc Responsibilities

• Perform and Support other related duties or special projects as requested by management, including developing structures and frameworks, preparing internal updates, or assisting with time-sensitive communications and initiatives to ensure timely execution, delivery and alignment with organisational priorities.

QUALIFICATIONS

• A Bachelor's degree in Law, Business Administration, Economics, Communications, or related field.
• Minimum of 5-7 years of experience in corporate communications, advisory or consultation, or stakeholder engagement, preferably in financial services sector, or regulatory environments.
• Excellent written and verbal communication skills, with a strong ability to simplify complex concepts.
• Experience coordinating or leading projects or cross functional activities, and managing stakeholder communications.
• Ability to work under pressure and meet tight deadlines, and manage multiple tasks independently.
• Proficiency in digital tools and platforms for communication and reporting.
• Detail-oriented: Meticulous attention to detail to ensure accuracy and completeness in all documentation and communications.
• User-Centric Mindset: Develops clear, structured, and purposeful messaging aligned with stakeholders needs and ensuring all communications are consistent and effective.
• Strategic Adaptability: Applies flexible thinking in fast evolving regulatory and industry environment, and adjusts engagement approaches that are relevant and impactful across a broad range of stakeholders.
• Project Management & Quality Assurance: Demonstrates strong planning and coordination abilities, ensuring that communication materials meet quality and governance standards