A) SUMMARY OF RESPONSIBILITIES
Senior Specialist will strategic initiatives towards maintaining the optimum performance IT systems, reliability and availability of services within the data center, collaborating with cross-functional teams in minimising downtime and optimising system availability. Building, managing and delivering operation tasks, initiatives, plans and projects to achieve business objectives and desired outcomes.
B) KEY AREAS OF RESPONSIBILITIES
- Maintain tools to track system availability, performance, and reporting.
- Analyze reports and metrics for trends and improvement areas.
- Facilitate root cause analysis (RCA) for incidents and drive improvements.
- Contribute to system availability improvement initiatives.
- Collaborate with teams to maintain performance and enhance service reliability.
- Document availability processes, policies, and incidents.
- Develop best practices to minimize risks during changes.
- Identify opportunities and industry trends for process improvements.
- Develop and implement plans for financial coverage in underserved locations as part of the Financial Inclusion Framework.
- Track and report on budget utilization.
- Prepare proposals, contracts, and negotiations.
- Liaise with regulators to present targets and progress.
C) QUALIFICATIONS & EXPERIENCE
Minimum Qualifications
- Bachelor’s degree in information technology, Computer Science, or related field
- Minimum 5 years' experience in IT operations or systems management with a focus on system availability and experience in areas related to financial institutions and IT
Additional requirements
- Experience with application monitoring and/or observability systems.
- Strong analytical and problem-solving skills.
- Ability to work efficiently in a high demand, team oriented and fast paced environment.
- Strong communication skills and interpersonal skills.
About the Company
Payments Network Malaysia Sdn Bhd
Embark on an exciting career journey with Payments Network Malaysia Sdn Bhd (PayNet), the heartbeat of Malaysia's financial markets!
As the national payments network and a pivotal infrastructure for Malaysia’s dynamic financial markets, PayNet is a linchpin in advancing the nation’s digital economy.
Our comprehensive suite of retail payment solutions - encompassing DuitNow (QR and P2P), JomPAY (Bill Payments), FPX (Online), MyDebit (Domestic Debit), MEPS (ATM), and IBG (Interbank GIRO) - not only offer wide accessibility but are seamlessly integrated into the fabric of daily life in Malaysia. These services have revolutionised the way Malaysians handle financial transactions, marking a significant leap in consumer convenience and efficiency.
At PayNet, our focus is on providing a safe, efficient, and innovative payments system. We are dedicated to improving and managing payment services that meet the evolving needs of consumers and businesses. Our work ensures the stability and reliability of Malaysia’s financial system, supporting the growth of the economy.
Learn more about our work and how we are contributing to Malaysia's financial future at www.paynet.my.
Join us in embracing digital payments and advancing Malaysia's financial landscape.