Process Improvement Specialist

SUMMARY OF RESPONSIBILITIES

We are looking for a Senior/Specialist for Process Improvement to join our team. As a Senior/Specialist for Process Improvement, you will be responsible for executing and managing business process analysis, development and improvement using various methods including automation. 

This role combines statistical analysis, stakeholder management, technical and non-technical process research and automation tools/platforms with project management skills. This is a full-time position with growth opportunities in a fast-paced, dynamic environment.

KEY RESPONSIBILITIES

1. Process Improvement

• Analyze current business processes and identify opportunities for improvement
• Develop and document process maps, workflows, standard operating procedures, and best practices
• Apply data analytics tools and techniques to measure, monitor, and report on process performance and outcomes
• Implement process improvement solutions using methodologies such as Lean, Six Sigma, Agile, Kanban, BPM/BPA, SIPOC, VSM, Kaizen or other related methodologies
• Oversee the end-to-end lifecycle of process management, improvement or automation
• Manage process improvement projects from initiation to closure, ensuring timely and quality delivery
• Communicate and collaborate with stakeholders across different levels and functions to ensure alignment and buy-in
• Provide training and coaching to process owners and users on process improvement tools and techniques
• Evaluate and monitor the impact and sustainability of process improvement initiatives

2. Project Management:

• Oversee the end-to-end lifecycle of process improvement or automation projects, from requirements gathering to deployment and maintenance
• Develop project plans, timelines, and budgets
• Coordinate with stakeholders to gather requirements and define project scope
• Monitor project progress and ensure adherence to timelines and budgets
• Identify and mitigate risks and issues that may impact project delivery
• Manage project team and stakeholders and provide guidance/coaching with clear objectives and performance expectations for the team.

3. Technical Expertise:

• Possess strong knowledge process improvement , document and records management and work closely with the team to design process improvement solutions that meet business requirements.
• Review and optimize process/automation processes for efficiency and scalability.
• Stay updated on the latest developments and best practices in process improvement and automation-related technology.

4. Collaboration:

• Collaborate with business stakeholders to understand their needs and priorities.
• Work closely with other IT teams to integrate process/automation solutions with existing systems and processes.
• Communicate effectively with cross-functional teams to ensure alignment and successful project outcomes.

5. Quality Assurance:

• Establish and enforce best practices within the team and process
• Conduct reviews and ensure adherence to quality standards
• Implement relevant strategies to ensure the reliability and accuracy of implemented solutions

6. Documentation and Training:

• Document process, automation processes, workflows, and configurations
• Provide training and support to business users on process improvement or relevant solutions effectively
• Develop and maintain technical documentation for business process, improvement or automation projects

QUALIFICATIONS

Minimum Qualifications

• Bachelor's degree in Computer Science/ Information Technology, business, engineering, or other related discipline 

• Minimum of 5 years of experience in process improvement, data analytics, project management, information management and automation environment – exceptional self-starter will be considered

• Proficient in data analytics tools and software such as Excel, Power BI, SQL, or other related tools

• Knowledgeable in document and records management systems and standards such as SharePoint, ISO, or NARA

• Certified or trained in process improvement methodologies such as Lean, Six Sigma, Agile, or other related methodologies

• Excellent project management and organizational skills, with the ability to manage multiple tasks and prioritize effectively with proven experience in leading and managing technical teams

• Strong understanding of process improvement and automation concepts and technologies

• Strong communication and interpersonal skills, with the ability to influence and persuade others

• Detail-oriented, analytical, and problem-solving mindset, with the ability to think creatively and innovatively

• Experience in the IT banking and Telecommunications sector would be an added advantage

Additional Requirements

• Excellent communication and interpersonal skills 

• Extremely diligent, fine eye for details, supreme problem-solving capabilities and a team player