Application Support Engineer (Cards)

SUMMARY OF RESPONSIBILITIES

Responsible in ensuring the Cards application systems are operating smoothly, including analysing, implementing, monitoring and supporting the production application and perform business continuity exercises. He/She is also responsible for code deployment, providing system migration steps and coordinating change-based activities. He/She ensure that the assigned task is completed in accordance to the IT standards, procedures, project specification and schedule, as well as giving level 1.5 support to the assigned applications.

KEY AREAS OF RESPONSIBILITIES

• Availability and capacity management. Program or configure service components to ensure they meet business needs and performance targets. Respond to the infrastructure or application alert triggered by the monitoring system related to Cards services
• Change management. Analyse and assess impact, and develop and document change requests. Subsequently implement changes based on requests
• Continual service improvement. Identify process optimisation opportunities and contribute to the implementation of proposed solutions
• Incident management. Diagnose and prioritise incidents, investigate their causes, resolve issues and provide preventive actions
• Ownership and initiative. Own an issue until the problem has been mitigated or resolved holistically
• Resiliency focused. Provide input and contribute to the system resiliency planning
• Technical understanding. Understand core technical concepts related to Cards services and can apply them
• Technical specialisation. Use management system software and tools. Use knowledge on logical schemata to investigate problems, collect performance statistics and create reports. Carry out routine configuration, installation and reconfiguration of database and related products. Able to optimise performance and forecast resource needs
• User focus. Identify needs and engage with users or stakeholders to provide solution
• Business Continuity Management (BCM). Responsible to coordinate activity related to the BCM for Cards Services and work closely with Risk Management Department in ensuring business resiliency

QUALIFICATIONS & EXPERIENCE

Minimum Qualifications

• Candidate must possess at least a bachelor’s degree, post-graduate diploma or professional degree in Business Studies/Administration/Management, Economics, Finance/Accountancy/Banking or equivalent.
• At least 1 - 3 year(s) of working experience in the related field is required for this position. Suitable fresh graduates can be considered
• Strong ability to establish, develop and maintain good relationship with all stakeholders
• Strong communication and presentation skills
• Strong understanding of overall system/application support, self-service banking systems and technology

Additional Requirements

• Well organized and have the drive to excel
• Strong leadership qualities, aggressive and result-oriented