Senior Business Analyst

SUMMARY OF RESPONSIBILITIES  

• Financial Crime & Fraud  
• Project Management 
• Data Analytics & Process Automation  

KEY AREAS OF RESPONSIBILITIES 

FINANCIAL CRIME & FRAUD 

• Financial Crime & Fraud system development, enhancements, operations & administration  
• Explore, develop, and implement meaningful fraud systems and solutions (e.g. Industry Fraud Portal, Transaction Scoring System, centralized AML solutions, etc.) to improve industry fraud response and analysis capabilities 
• Explore and roll-out any other fraud mitigation measures and strategies to improve collective ecosystem fraud prevention capabilities 
• Develop relevant rules/ policies/ procedures/ standards to support relevant system operations and administration.  
• Manage related daily support operations including user access management, data quality management, compliance with operating rules/ procedures, etc.  
• Financial Crime & Fraud Data Analytics  
• Support the data science team in exploring, developing, and enhancing various fraud detection models and solutions to benefit the ecosystem in preventing or combating fraud and scams (e.g. payment tracing, early fraud detection, discovery of new Modus Operandi, deeper insights on fraud networks, etc.) 
• Support industry/ ecosystem engagements e.g. industry data workshops, industry POCs with banks, e-wallets, regulators, etc. 

PROJECTS MANGEMENT 

• Deliver/ drive/ support strategic projects and initiatives, including driving stakeholder engagement sessions; planning, coordinating & managing project tasks and milestones; preparing relevant business case & analysis papers 
• Any other related area that is assigned by the Head, Fraud & Projects and Director of Risk & Compliance. 

DATA ANALYTICS & PROCESS AUTOMATION 

• Drive, deliver and support cross-functional divisional data analysis and automation efforts including risk/ compliance/ CISO functions’ monitoring and reporting processes 
• Identify suitable analysis and automation tools to support relevant process enhancements 
• Support exploration of newer generation technologies to continue to uplift functional capabilities across the division 
• Uplift divisional business analysis capabilities in identifying meaningful automation and data analysis opportunities  

CORE COMPETENCIES  

• Acts with Integrity & Professionalism 

1. Holds oneself to the highest standards of ethical behaviour and professional conduct 
2. Protects and upholds PayNet’s reputation in internal and external interactions 
3. Takes responsibility and ownership for self, team’s and organisation’s commitments (including mistakes) 
4. Collaborates, being inclusive and provides proactive support and guidance, to individuals or teams within and beyond the organisation 

• Strives for Excellence 

1. Benchmarks against the best, sets challenging targets and strives to deliver beyond set targets 
2. Maintains high quality work standards while continuously pursuing improvement 
3. Vigorous and continuous self-driven development with an optimistic demeanour in overcoming challenges and self-limiting beliefs 

• Embraces Change & Innovation 

1. Identifies opportunities, new ideas and drives execution for improvement and growth 
2. Acts as change agent and is flexible to adapt to internal and external changes 
3. Prioritises and allocates resources based on importance and urgency of change initiatives 

• Focuses on Customer 

1. Builds understanding of customers’ unique needs and preferences 
2. Strives to go beyond customers’ requirements without compromising PayNet’s interest 
3. Strives to enlist customers’ trust without compromising PayNet’s interest 

• Effective and Open Communication 

1. Adjusts one’s interaction style to suit target group preferences  
2. Demonstrates patience and listens attentively to others’ opinions and suggestions  
3. Uses multiple communication strategies and methodologies to promote dialogue, create understanding and gain buy in from stakeholders 

LEADERSHIP COMPETENCIES

• Demonstrates Strategic Thinking & Action 

1. Develops foresight, anticipates transformational change and identifies opportunities 
2. Formulates and implements strategies to realise opportunities, solve problems and maximise gain 
3. Aligns organisational efforts and inspires action towards common purpose and realisation of transformational objectives 

• Develops & Empowers Talent 

1. Identifies talent requirements and develops talent pipeline in a structured and timely manner 
2. Develops individual/team capability and capacity in line with organisational needs 
3. Allocates decision-making authority and responsibilities appropriately to individuals 

• Acts for the Greater Good 

1. Thinks and acts from a broader perspective having our vision and mission at the forefront 
2. Encourages and leads stakeholders to work collaboratively and achieve outcomes for the common good 
3. Acts for the greater good of the organisation over personal priorities, fears or gains. 

QUALIFICATIONS 

Minimum Qualifications  

• Degree in Information Technology, Business Administration or other related discipline. 
• More than 3 years relevant experiences in strategic transformation, project management, data analysis and/or process automation. 

Technical Qualifications 

• Project management – 2 years working experience in relevant in strategic transformation, business improvement or system development in the financial services industry 
• Data analytics – Demonstrates ability to derive meaningful insights from data, with the ability to perform basic automation and analytical scripting, database administration, and data visualization. 
• Product Knowledge - Demonstrate effective working knowledge and understanding of the payment products, with the ability to apply said knowledge for effective and efficient execution of the assignments. 

Additional Requirements 

• Strong conceptual and analytical thinking skills. 
• Acts as an agent of change and stimulates others to change. Paves the way for needed changes; by taking calculated risks to derive maximum benefit. 
• Good written, presentation and communication skills; able to prepare statistical and narrative reports. 
• Must be flexible and be able to participate in multiple projects simultaneously. 
• Able to work under broad direction while remaining resourceful and self-motivated to deliver work independently. Has technical responsibility and accountability for work performed and decisions taken 
• Must possess excellent interpersonal skills and able to communicate and manage relationship at all levels with business users, financial institutions, vendors as well as team members.