Operations Manager

About ORA

At ORA, we believe that healthcare should be accessible, convenient, and deeply personal. We are building a modern digital experience that enables patients to access care on their terms, delivering high-quality, specialised treatments for chronic conditions.

As a vertically integrated telehealth platform founded in 2020, ORA is Southeast Asia’s fastest-growing digital health provider. We operate a shared core technology and services layer that powers our demographic-focused digital clinics across Singapore, Malaysia, and the Philippines, with additional regional markets launching soon. Our growing portfolio of healthcare brands includes andSons (men’s health), OVA (women’s health), and Modern Molecules (online dermatology).

We are backed by a $10M Series A funding round, the largest investment for any digital health organisation in Southeast Asia, and we are expanding rapidly to unlock our next phase of growth.

Who This Role Is Best For

You are a structured thinker and “smooth operator” who thrives on building reliable systems and solving complex operational challenges. Success in this role comes from combining data‑driven decision making with hands‑on execution to deliver seamless patient experiences.

• Operational Leader: You excel at scaling logistics and fulfilment with precision and efficiency.
• Patient‑First: You are motivated by improving healthcare outcomes through reliable service delivery.
• Analytical: You use qualitative and quantitative insights to prioritise and optimise operations.
• Action‑Oriented: You take ownership, drive initiatives to completion, and thrive in fast‑changing environments.

Responsibilities

As Operations Manager, you will lead and optimise ORA’s end‑to‑end operations in Malaysia and Singapore, ensuring quality, safety, and efficiency across pharmacy and fulfilment networks.

• Own and scale logistics and fulfilment operations, from pharmacy dispensing to last‑mile delivery.
• Build and strengthen partner pharmacy networks, acting as the key operational contact for clinicians, suppliers, and service providers.
• Deliver against operational growth targets while shaping long‑term strategy and market roadmaps.
• Design and optimise SOPs and workflows to improve quality, reduce cost‑to‑serve, and enable scalable growth.
• Analyse industry, patient, and fulfilment trends to identify bottlenecks and execute improvements.
• Collaborate cross‑functionally with regional teams, representing operations in strategic planning.

Qualifications and Requirements

This role is suited for candidates with strong operational expertise, commercial acumen, and a patient‑first mindset.

• 3–5+ years in supply chain, logistics, or operations excellence (B2C consumer brands or healthcare experience is a plus).
• Strong analytical skills with ability to synthesise findings and execute recommendations.
• Proven ability to prioritise, manage multiple projects, and deliver growth results in ambiguous environments.
• Excellent communication skills in English; knowledge of local patient demographics and healthcare systems.
• Entrepreneurial mindset with a strong bias for action and ownership.

Our Commitment to Inclusivity and Accessibility

At ORA, we believe that diverse perspectives build stronger healthcare outcomes. We are committed to creating an inclusive work environment where all individuals are treated with respect, fairness, and dignity. We welcome applications from qualified candidates of all backgrounds, irrespective of race, ethnicity, gender, age, or religion.

We are also dedicated to providing a fair and accessible recruitment process. If you require any reasonable adjustments or support during the application or interviewing stages, please let us know so that we can accommodate your needs.

Are you ready to power the future of digital health? Apply today to join the ORA team.