Business Development Specialist

About ORA

At ORA, we believe that healthcare should be accessible, convenient, and deeply personal. We are building a modern digital experience that enables patients to access care on their terms, delivering high-quality, specialised treatments for chronic conditions.

As a vertically integrated telehealth platform founded in 2020, ORA is Southeast Asia’s fastest-growing digital health provider. We operate a shared core technology and services layer that powers our demographic-focused digital clinics across Singapore, Malaysia, and the Philippines, with additional regional markets launching soon. Our growing portfolio of healthcare brands includes andSons (men’s health), OVA (women’s health), and Modern Molecules (online dermatology).

We are backed by a $10M Series A funding round, the largest investment for any digital health organisation in Southeast Asia, and we are expanding rapidly to unlock our next phase of growth.

Who This Role Is Best For

You are motivated by connecting with people and guiding them towards solutions that improve their health. Success in this role comes from empathy, clear communication, and the drive to consistently meet conversion goals.

• Customer‑Centric: You thrive in patient‑facing conversations and build trust quickly.
• Results‑Driven: You are energised by meeting KPIs and achieving measurable impact.
• Organised: You manage a high‑volume pipeline with discipline and attention to detail.
• Resilient: You stay proactive and positive in fast‑paced, target‑oriented environments.

Responsibilities

As a Business Development Executive, you will play a key role in driving patient acquisition and revenue growth by converting inbound enquiries into consultations and programme enrolments.

• Manage inbound leads from first contact through to conversion.
• Engage patients promptly via phone, WhatsApp, and messaging channels.
• Explain programme offerings clearly and address questions with empathy.
• Track all interactions and lead statuses accurately in the CRM.
• Report on lead activity, progress, and outcomes to the Growth team.
• Achieve weekly and monthly conversion targets while maintaining compliance standards.

Qualifications and Requirements

We are seeking candidates with strong customer‑facing experience and proven ability to deliver results in telesales or service‑oriented environments.

• 2–3 years of experience in telesales, call centre sales, or customer service (airlines, hotels, clinics, hospitals).
• Strong communication skills across phone, WhatsApp, and messaging platforms.
• Proven ability to convert leads and consistently meet sales targets.
• Familiarity with CRM systems and basic reporting.
• Patient, empathetic, and confident discussing health‑related topics.
• Comfortable working in fast‑paced environments with performance KPIs.

Our Commitment to Inclusivity and Accessibility

At ORA, we believe that diverse perspectives build stronger healthcare outcomes. We are committed to creating an inclusive work environment where all individuals are treated with respect, fairness, and dignity. We welcome applications from qualified candidates of all backgrounds, irrespective of race, ethnicity, gender, age, or religion.

We are also dedicated to providing a fair and accessible recruitment process. If you require any reasonable adjustments or support during the application or interviewing stages, please let us know so that we can accommodate your needs.

Are you ready to power the future of digital health? Apply today to join the ORA team.