Japan Operation Manager


Mid Senior level

About the Company

At ORA, we believe that health and wellbeing should be more accessible, convenient and personal. We're building a modern, digital experience that enables patients to access care on their terms, with brands that deliver high quality, specialty treatments and care for a number of chronic conditions.

We are a house of healthcare brands powered by a vertically integrated telehealth platform. Founded in 2020, ORA is now SEA's fastest growing digital health provider operating in Singapore, Malaysia and the Philippines with additional markets being launched soon. Our growing portfolio of healthcare brands includes andSons (men's health), OVA (women's health) and Modules (online dermatology).

We are a young company with experimentation as part of our DNA. We frequently iterate to conviction with a strong hypotheses-led culture. The whole company sets quarterly OKRs and has the ability to rapidly shift gears in response to new insights, or changing market conditions in order to deliver on our company wide objectives. It is critical for us that you share these philosophies, are adaptable to change and comfortable with solving for ambiguity.

We don't just talk about customer-centricity, "patients first" is a core company value and we work closely across our marketing, product, medical support and clinical teams to deliver high-quality healthcare to our patients. In 2024, we have ambitious plans to expand our operations further in Asia with the core objective of leveling up our core healthcare infrastructure, investing in greater personalisation and delivering higher touch services and support for sustained health outcomes.

We have recently closed our $10M Series A round of fundraising, banking the biggest round of any telehealth player in South East Asia and unblocking the next stage of our journey. Healthcare is usually slow and boring. We believe in its potential to be exciting and entertaining. But changing the healthcare experience is hard - and we're gonna need all the help we can get....!

Want to be part of it?

Join us to be a critical part of our growth journey here in Japan!

Values we want to see:

Curiosity: Growth mindset, a hunger to learn and expand horizons, a genuine interest in the world. The patience and perseverance to get it right, and the empathy for ORA Group to find the right solutions.

Capability: Top of their game, unique and rare talent with the potential to build a once ina generation company with us.

Humility: Complete lack of arrogance and skilled at holding themselves accountable with owner mindset. High levels of self-awareness, always wanting to improve, most comfortable in a feedback culture. A true mix of ambition and compassion.

Executive Experience: A focus on disciplined execution. Not just a dreamer, not starting things but never ending them, but rather someone who knows how to get a job done.

Owner Mindset: Work with an ownership mindset and proactivity.

What you'll do (Responsibilities)

This "smooth operator" that speaks fluent Japanese and English will help to lead, scale and optimize the quality, safety and efficiency of our end-to-end operation in Japan. He/She will be based in Japan and report directly to the Country Manager.

This role requires a strong operational skill set and you will be required to use qualitative and quantitative data to make informed decisions about how we prioritize commercial opportunities and execute on initiatives that create lasting patients outcomes. We are looking for an incredibly structured thinker with a relentless focus on understanding the "why", forming testable hypotheses and using data to drive decisions.

  • Design and lead patient centric operational initiatives which will result in an exceptional partner pharmacy network
  • Develop a through logistic and fulfillment process within the Japanese ecosystem to provide a great customer experience to our patients and partners.
  • Deliver against and ideally exceed key operational growth targets by effectively coordinating and managing our operational partners (i.e. pharmacist, clinicians, suppliers & service providers)
  • Analyze industry and patient trends to track, report and execute with the teams to optimize for growth and shift resources into the right areas.
  • Collaborate and partner on cross-functional projects in close collaboration with Singapore Headquarter.


  • Be based/willing to relocate to Japan - reporting directly to Country Manager, Japan.
  • 4-5 plus years in supply chain or logistics company as business manager or operation excellence (bonus for prior experience in B2C consumer brands or healthcare).
  • Highly driven to reach the best clinical outcomes for our patients.
  • Understand the Japanese consumer market - in particular, patient demographics, behaviors and healthcare system inside out.
  • Robust analytical capabilities with the ability to synthesize findings, draw out insights and execute on recommendations.
  • Strong ability to prioritize, manage multiple projects and delivery growth results within a highly ambiguous environment.

About the Company

ORA Group Sdn. Bhd.

At ORA, we believe that health and wellbeing should be more accessible, convenient, and personal. We’re building a modern, digital experience that enables patients to access care on their terms, with brands that deliver high quality, specialty treatments and care for a number of chronic conditions.