Network Operations Manager

About The Opportunity

As part of an ongoing fractional HR partnership, One People Team (OPT) is working alongside a growing organisation in Malaysia to scale its engineering and infrastructure capabilities.

The organisation has built several payment products widely used by Malaysians today and operates mission-critical systems that power financial transactions at scale. As the organisation continues to grow, they are looking for a Network Operations Manager to lead and strengthen their network infrastructure and operations.

This role offers the opportunity to work on high-impact systems, drive operational excellence, and lead a team in a regulated, high-availability environment.

About The Role

The Network Operations Manager is responsible for the design, implementation, and operation of corporate and production networks, including cloud services.

This role provides technical leadership to the Network Engineering team, drives automation, ensures compliance, and upholds operational excellence. You will collaborate closely with Security, Cloud, Application, Infrastructure, Audit, and Business teams to deliver secure, scalable, and resilient network services.

Why This Role Matters

The organisation operates mission-critical infrastructure powering Malaysia’s financial ecosystem. Its networks underpin high-availability transaction processing, secure connectivity, cloud workloads, and regulatory-compliant operations.

This role is critical in ensuring the network environment remains reliable, secure, and scalable, while leading a team to deliver enterprise-grade network services. Your decisions will directly influence system performance, uptime, compliance, and the success of both internal and customer-facing platforms.

Key Responsibilities

Network Operations & Management

• Manage and maintain corporate networks across Development, UAT, and Production, including ISP, firewalls, switches, routing, and VPN connectivity.
• Maintain asset inventory and ensure proper equipment placement and cabling in data centres.
• Configure and manage firewalls (routing, NAT, port access), switches (VLANs, LAG, ACLs), and VPN tunnels (IPSec, SpeedFusion).
• Oversee vulnerability management: firmware upgrades, patching, and device maintenance.
• Support network troubleshooting: packet loss, connection timeouts/refusals, routing issues.
• Implement and monitor network performance and alerting (e.g., SNMP).
• Manage network maintenance, upgrades, installations, and replacements, including out-of-hours support.
• Provide 24-hour network support and on-call rotation coverage.

Business Continuity & Deployment Support

• Manage BCP, DR, deployment, and go-live network activities.
• Ensure high availability during midnight/weekend operations and critical deployments.
• Assist in network troubleshooting during incidents and system failures.

Cloud & Security Management

• Manage corporate network and cloud services, including DNS, reverse proxy, and Anti-DDoS measures.
• Support compliance with regulatory frameworks and corporate certifications.

Team Leadership & Collaboration

• Lead, coach, and mentor the Network Engineering team to achieve operational and strategic goals.
• Set objectives, monitor performance, and foster a culture of continuous improvement.
• Coordinate with Application, IT Operations, Business Operations, Information Security, and Audit teams on network connectivity, troubleshooting, and compliance matters.

Strategy, Automation & R&D

• Design and improve network architecture for high availability and resiliency.
• Lead automation initiatives and Infrastructure-as-Code adoption.
• Conduct R&D on emerging devices, tools, and approaches to enhance network performance and reliability.

Key Requirements

Academic & Professional Qualifications

• Diploma or higher in Computer Science, Software Development, Software Engineering, Computer Networking, or related field.
• CCNA or equivalent certification; higher-level certifications (e.g., CCNP, CCIE) advantageous.

Experience

• Minimum 5 years of experience in computer networking, with hands-on expertise in network operations, architecture, troubleshooting, monitoring, automation, and Infrastructure-as-Code (IaC).
• At least 3 years of experience in team leadership and project delivery, managing technical teams and driving successful implementation of network initiatives.
• Proven experience managing corporate network infrastructure, including cloud environments, firewalls, switches, VPNs, and routing protocols.
• Demonstrated track record in project management and working within compliance or regulated environments.

Technical Skills

• Proficiency in IP addressing, VLANs, routing protocols, NAT, IPSec VPN, and SNMP.
• Strong knowledge of network design, architecture, troubleshooting, and automation.

Behavioural & Leadership Competencies

• Self-driven with a strong problem-solving mindset.
• Excellent communication and stakeholder management skills.
• Effective scheduling, planning, and risk management capabilities.
• Leadership qualities to guide, coach, and motivate a technical team.

Expected Outcome From This Role

• Reliable, high-performing network infrastructure: Ensure corporate, production, and cloud networks operate with minimal downtime, high availability, and optimal performance across all environments.
• Operational excellence and process maturity: Implement structured processes for network monitoring, maintenance, patching, incident response, and documentation, reducing incidents and improving operational efficiency.
• Automation and innovation: Drive adoption of automation, Infrastructure-as-Code, and advanced tools to improve network deployment, monitoring, and troubleshooting capabilities.
• Compliance and security readiness: Maintain regulatory compliance and corporate security standards, including firewalls, anti-DDoS measures, and vulnerability management, ensuring audit readiness and risk mitigation.
• High-performing team and cross-functional collaboration: Build, mentor, and lead the Network Engineering team while establishing strong collaboration with Security, Cloud, Application, IT, and Business teams to deliver enterprise-grade network services.